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Customer Service and Operations Assistant – Ecommerce
Overview
We are looking for a part-time remote contractor to help with Customer Service and Operational tasks for our eCommerce store.
MAIN DUTIES: customer emails, customer chat, order fulfillment, and online studio admin tasks.
ABOUT US:
We’re an established eCommerce brand, selling health and wellness products since 2017. We just achieved our 8-year anniversary!
Taking care of our customers and working efficiently are our top priorities. Our customers are passionate about our high-quality products and we are known for our positive and upbeat customer service.
YOU’RE A GOOD FIT IF THE FOLLOWING IS TRUE:
You enjoy working independently in a dynamic environment. You enjoy helping others. You are a go-getter that is willing to learn new things. You are a self-starter and can work with little supervision once trained. You can research topics online and are very detail-oriented. You have a great internet connection. You have excellent communication skills. You don’t mind working just a little bit on weekends. You are a team player with a high level of productivity.
REQUIREMENTS:
Experience with Customer Service
Experience with Shopify, Google Docs, Google Sheets
Self Starter and Self-Motivated
Open with Communication
Detail-Oriented
WORKING CONDITIONS:
Flexible hours(ideally two sessions of work a day, one in the morning/early afternoon and one in the late afternoon/evening)
Remote work from home
1-3 hours per day(Our previous customer service personnel worked on average 1.5-2 hours a day and completed all tasks)
6 days a week(Saturday off)
We’ll provide all resources and instructions on how to handle each situation, and how to communicate the brand’s message when answering emails.
This is an ongoing opportunity with advancement opportunities available should you want to increase your role.
About
The Natural Posture specializes in products that help one’s posture. We focus on back and neck and core products.