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No Longer Accepting Applications- Client Care Coordinator (Intake Coordinator)
Overview
Duties/Responsibilities:
Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist, and answer practice -related questions).
Work with clinicians to ensure their schedules are updated and accurately reflect their availability
Stay informed about changes in availability, fees, and clinical focus areas to support matching clients with the most appropriate therapist for their needs
Identify areas for improvement in the intake process and initiate changes to enhance efficiency and client satisfaction
Provide metrics on intake stats and client retention
Stay highly organized.
High attention to detail and ability to prioritize various projects independently.
Passion for working with others (being collaborative) and helping our team members grow and learn.
Ability to handle and provide straight-forward feedback to the administrative team members.
Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
Ability to set goals and develop achievable timelines to hit them.
Other duties as assigned.Be flexible and adaptable to additional responsibilities that align with the practice’s needs
Qualifications and Skills:
This position is not right for you if you’re:
Someone just looking for a job to clock in and out of.
Someone who doesn’t feel passion for our mission, vision and values.
Someone who’s not a team player or prefers not to work collaboratively.
Someone who wants to own their own business in the near future. If that’s you, awesome! But we’re not the place for you. We dedicate a lot of time to our teams, and provide the flexibility, autonomy and space to allow each member of our team to get creative in their role. The ideal person is invested in time and energy in Spaces Therapy.
Someone who doesn’t like to hop in and help others get their work done – we highly value teamwork.
This position perfect for you if you’re:
Aligned with our mission, vision, and values.
Energized by and invested in helping others on a team and contributing to the growth of the mental health field and Spaces Therapy.
Social justice oriented and practice anti-racism work.
Creative, engaged in doing good work, and excited by furthering our mission to making wellness a down-to-earth practice.
Able to take direct and constructive feedback and run with it.
Able to make tough decisions, have difficult conversations.
***Due to a high number of applicants, we will be sending a questionnaire and request for video response to a intake call to all applicants.
About
Spaces Therapy is a relational psychotherapy practice based in Highland Park, Los Angeles.
Our team of highly relational therapists helps individuals and couples with issues of anxiety, stress, depression, loneliness, difficulty communicating, and relational intimacy find clarity in their struggles and cultivate healthier relationships with others, and with themselves. We are committed to creating warm, comfortable environments with genuine therapists that enable each person to show-up as themselves.