Shopping Cart
User Login 
account manager
Overview
Client Account Manager – Job Description
The Opportunity:
As a Client Account Manager, you’ll provide proactive marketing guidance and exceptional service to our clients in the Dry Cleaning & Laundry Services niche. You’ll work closely with both our Client Account Management Leader and COO to ensure client satisfaction throughout the entire client journey, from onboarding to ongoing account management.
Who We Are:
We are a digital marketing company based in Tampa, FL, specializing in helping Dry Cleaning and Laundry Services businesses across the U.S. and Canada. Founded in 2020, we provide hands-on marketing solutions to businesses in this underserved niche, helping them grow despite the challenges posed by the pandemic.
What Differentiates Us:
An 8 location Dry Cleaning & Laundry Services company in the Tampa Bay Market. After seeking and not finding a dedicated, full service marketing resource, we created a proprietary, full service marketing system specific to our niche industry.
* OUR INDUSTRY EXPERTISE
* OUR FULL SERVICE CULTURE
* OUR REPUTATION AMONGST THE BEST DRY CLEANERS IN THE US
* OUR SPECIALIZATION/SKILLSET WE BRING TO THE TABLE
What We Offer:
We deliver a range of services, including:
Integration with POS systems
Reputation management
Email & SMS promotions
Automated customer retention & re-engagement
Website development & content writing
SEO & Google Ads
Social media management
Monthly performance reporting
Key Responsibilities:
Client Onboarding & Support:
Lead smooth onboarding for new clients or upsells, including clear agendas, meeting summaries, and performance reporting.
Provide immediate ongoing support by addressing client inquiries and ensuring seamless communication.
Client Retention & Relationship Management:
Act as the primary point of contact for clients, addressing concerns, setting expectations, and fostering long-term relationships.
Lead client training, resolve issues proactively, and oversee account maintenance.
Sales & Reputation Growth:
Identify upsell opportunities (e.g., websites, SEO) and generate referrals to enhance reputation and sales.
Project Coordination & Leadership:
Manage project timelines, ensure efficient task execution, and mentor new account managers.
Oversee Google Ads campaigns and ensure optimal performance based on established SOPs.
Technical Support & Troubleshooting:
Respond to client technical issues and collaborate with the team to ensure optimal client performance.
Communication & Reporting:
Maintain clear and thorough documentation of all client interactions and meetings for transparency and continuity.
Proficiency in ClickUp, Slack, Agency Analytics, and Google Suite is a plus.
We are looking for a proactive, detail-oriented Client Account Manager who thrives in a fast-paced, client-focused environment. If you’re passionate about helping businesses grow and have experience managing client relationships, we’d love to hear from you.