Digital Marketing eCommerce Client Service Manager

  • Full-Time
  • Remote
  • Ends on October 25, 2024

Overview

 **Client Services Manager (Remote)**

**Position Overview:**

We are seeking a dynamic and proactive Client Services Manager to join our growing digital marketing agency. This role is ideal for someone with a strong background in project management, as you will be the key liaison between our valued clients and our internal production team. You will advocate for client needs, ensure project timelines are met, and work collaboratively to deliver outstanding marketing solutions. If you’re organized, love solving problems, and thrive in a fast-paced environment, this is the perfect fit!

**Key Responsibilities:**

– **Client Advocacy:** Serve as the primary point of contact for clients, understanding their goals and challenges, and ensuring their needs are communicated clearly to the production team.
– **Project Management:** Oversee multiple client projects from start to finish, ensuring they stay on track, on budget, and aligned with client expectations. You’ll manage timelines, deliverables, and resources to ensure successful project execution.
– **Collaboration:** Work closely with the production team to align client objectives with deliverables, providing insight into client feedback and adjusting project timelines as necessary.
– **Relationship Management:** Develop and maintain strong, long-term relationships with clients, ensuring satisfaction and fostering trust.
– **Problem Solving:** Address any client concerns or issues in a timely and efficient manner, acting as a problem solver and ensuring that the client’s voice is always heard.
– **Performance Reporting:** Provide regular updates and performance reports to clients, showcasing the impact of our services and suggesting areas for improvement or new opportunities.
– **Client Retention:** Focus on building client loyalty and retention, constantly looking for ways to exceed expectations and provide value.
– **Cross-Functional Liaison:** Collaborate with the sales, marketing, and production teams to ensure seamless communication and alignment across all departments.

 

**What We Offer:**

– Competitive salary and performance bonuses.
– Flexible, remote work environment.
– Opportunities for professional growth, development and promotion.
– A supportive and collaborative team atmosphere.
– The chance to be part of a fast-growing agency that’s passionate about driving success for its clients.

Tagged as: asana, basecamp, communications, consulting, customer relations, digital marketing, organized, self motivated, slack

Apply For Job

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About

Ashworth Strategy is a leading U.S.-based eCommerce growth agency that helps multimillion-dollar brands scale rapidly. They specialize in full-cycle marketing through their “Sales Accelerator™” system, focusing on multichannel marketing, continuous business growth, and data-driven strategies. Their team delivers tailored solutions to boost revenue and profitability across various industries, with a strong emphasis on teamwork and constant optimization. They have case studies showcasing impressive revenue growth for clients in industries like health products, apparel, and beauty.

Qualifications

**Qualifications:**-Proven experience in a project management role, with the ability to manage multiple clients, timelines, and deliverables simultaneously.– Familiarity with project management tools and methodologies (e.g., Agile, Waterfall, etc.) to ensure efficient tracking of project progress.– Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams.– Excellent organizational skills, with the ability to keep all moving parts of a project on track and deliver quality work on time.– A solution-oriented mindset, with the ability to address challenges proactively and diplomatically.– Familiarity with digital marketing strategies, tools, and platforms is a plus.– Remote work experience and comfort with digital communication tools (e.g., Slack, Zoom, etc.).– Ability to handle stressful situations and manage pressure.

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