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CUSTOMER HAPPINESS SPECIALIST (PT, and AWESOME!)
Overview
● Are you an organized, reliable, solution-oriented person with ridiculously great communication skills and a total “can-do” attitude?
● Are you looking for a part-time, fully remote, extremely flexible (you set the hours) position in a cool, fun company where you are valued, respected and given room to grow?
● Love working in a low stress environment and happy to jump into my support portal a couple of times a day to help my amazing clients and subscribers?
If that sounds like you, read on…
Who We Are
Our company, AmyJoBerman.com offers training for actors through a suite of online classes, products, trainings, and membership-based programs. We’ve been in business and growing steadily for 12+ years and strive every day to make a positive impact on the lives of actors and performers in everything that we do.
Our team is small but mighty; we run a very successful company, so every position is critical and everyone’s input is valued. Most importantly, our company culture is inspiring, creative, and fun…and we’re awesome.
We are looking for an equally awesome Customer Happiness Specialist to handle our incoming support tickets and messages to assist our customers and subscribers with purchasing and using and our products and services.
Who You Are
You are energetic, positive-minded and a great communicator with a strong desire to connect with people and an even stronger desire to help them.
Big Picture Position Overview
As our Customer Happiness Specialist, you will be responding to our large volume of communications (email, SMS, messages and chats), and helping to make sure that our customers and subscribers feel heard and responded to (and/or pointed to the appropriate company resources to help them solve a problem).
How You’ll Spend Your Time:
1. Responding to and managing support tickets and messages to help our customers and subscribers deal with technical issues, access to products, and pointing them to the correct company resources for the right situations.
- We have a detailed customer service guide with the format for responding to emails, and responses for questions we get a lot. Most messages can be answered from one of these. Other questions will require you, your skills and your ability to strategically apply our training and guidelines for a given situation.
- In addition, you’ll need a basic understanding of our company’s offers (we’ll train you) and a little bit of tech-savvy (we’ll train you on this too. You don’t have to be a super-techie or anything crazy, just comfortable with and love learning and using basic tech, apps and programs to get things done) PLUS a desire to over-deliver and leave our customers feeling AWESOME about our company.
- Most importantly: ALL communications require kindness, compassion, humanity and sprinkle of your personality.
2. Failed payment outreach and recovery, and reconciling client purchases & billing profiles
Our customer service guide gives you a step-by-step on how to easily pull reports, contact customers and reconcile purchases & profiles so our customer information is accurate.
Time Commitment:
You’ll spend 2-4 hours each day on the above (broken up into chunks so that no message sits unanswered for more than 2-3 hours)…
…There’s also room for growth in the company (if that’s something you want — just let us know). We love giving our team a chance to shine at what they love most and do what they do best.
Are We A Fit?
If all that sounds like a fit, you’re a fan of leaving people with a smile because you’ve found the solution they were seeking, you’re detail-oriented like crazy, you love to make friends with technology and use it to help you do your thing, you’re cool with handling the occasional unhappy customer in a kind, compassionate way, and you’re self-motivated, please follow the instructions below to apply.
IMPT: Replies that don’t follow the instructions will be immediately deleted. Sorry/not sorry ‘cuz part of the job is being detail-oriented. 😉
FOLLOW THESE STEPS TO APPLY:
1 –Reply to this ad with your resume PLUS your brief, but ORIGINAL cover letter that speaks to the specific needs of this job and why you would be an outstanding Customer Happiness Specialist (we will not consider any cover letter that appears generic OR any resume without a cover letter)
2 – Use the word OREO in the first sentence of your letter (really).
3 – Tell us one fun fact about you and how you spend your time when you’re not working. Don’t try to say what you think we want to hear. Be real. Be you. We like that.
Necessary Skills – aka The “GOTTA HAVE” List:
*Must be crazy-detailed oriented and have a desire to fix things
*Must have EXCELLENT COMMUNICATION skills (both written AND verbal)
*Ability to seek answers pro-actively but also be comfortable speaking up with questions.
*Must be TECH-COMFY (have an ability to pick up new programs and apps easily)
*Must be EXTREMELY RELIABLE with a strong integrity, work ethic and professionalism (if you’ve ever ghosted anyone for any reason in any situation, please do not apply)
Software we use (if you don’t already know these, no problem. Be excited to learn them) aka The “COOL IF YOU KNOW IT” List:
-Keap/Infusionsoft: for all customer service emails & client profiles, checking client access & passwords, ecommerce functions & reports
-Authorize.net and Stripe: For ecommerce functions, checking client purchase, etc.
-Google Drive: docs and spreadsheets
-Fusedesk for support ticketing
Growth Potential & Pay Range:
Current position is approximately 15-20 hours per week. Starting pay range $18-$20 per hour (DOE).
About
Company: At AmyJoBerman.com it’s our mission to transform “struggling actors” into “Unstoppable Actors” with our online training and coaching programs and our awesome vibe.
Want to check out our VIBE?…Snoop our socials:
Instagram: https://instagram.com/tipsonacting
YouTube: https://youtube.com/tipsonacting