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Virtual Assistant/ Operations & Customer Experience Coordinator
Overview
Are you a detail oriented Virtual Assistant with a knack for customer relationships; Are skilled at using Chatgpt to research and maximize your output
This could be your dream role especially if you are crafty and would like to combine this side of your personality with your adminitrative and technical skills.
We’re a fast-growing print publishing company behind cozy, nostalgic monthly newspapers in creative niches like baking, crochet, quilting, and more. We’re looking for a reliable, proactive Virtual Assistant to help us stay organized, support internal operations, and ensure our customer experience stays top-notch as we scale.
You’ll oversee the quality of our customer support (without needing to answer every email yourself), coordinate outreach with contributors and affiliates, assist with simple research, and help keep our team running smoothly behind the scenes.
What You’ll Be Doing
- Customer Experience Oversight
- Review support team responses to ensure tone, accuracy, and quality
- Maintain and update support macros and internal knowledge resources
- Jump into support directly when needed (e.g., urgent issues, overflow)
- Help with onboarding and training new customer support team members as we grow
- Admin & Operational Support
- Maintain organized contributor and affiliate spreadsheets
- Coordinate outreach, scheduling, and follow-ups for interviews and collaborations
- Gather testimonials, UGC rights, and product feedback from happy customers
- Manage and schedule social media content across platforms (especially Instagram—we’re overdue for some fresh, consistent energy!
Skills / Experience
- Experience writing articles, newsletters, or marketing emails is a strong asset
- Light Research & Logistics
- Assist with internal research tasks (e.g. sourcing potential contributors, affiliate programs, publication contacts, etc.)
- Stay on top of task lists, checklists, and project details
Required Skills
- Must be comfortable using ChatGPT (or similar AI tools) to research, draft, and refine content
- Able to write clear, effective prompts to leverage ChatGPT for writing, ideation, and time-saving workflows
You’re a Great Fit If…
You’re detail-oriented, organized, and love keeping people and projects on track
You’ve worked in customer service or team support and understand what excellent customer care looks like
You’re confident writing clear, professional messages when needed
You’re proactive and dependable—if something needs fixing, you’re already on it
You enjoy a blend of admin, coordination, and improving systems behind the scenes
You’re detail-oriented, organized, and love keeping people and projects on track
You can take direct feedback and apply it to improve your performance.
You don’t shy away from direct conversations to improve the performance of yourself and your team.
You value active hobbies and have a natural tendency share that joy with others
Bonus Points
(Not required—but nice to have!)
Experience with the Google Suite, Gorgias, ClickUp, Klaviyo, Notion, Airtable, HelpScout, or similar
Familiarity with email macros, knowledge bases, or team documentation
Light experience in UGC, outreach, or customer research
An interest in crafts, baking, or creative publishing
When Applying Please Submit The Following with Your Resume”
- A quick intro and why you think this role could be a good fit
- A brief overview of your experience managing or supporting operations and customer experience
- One tool or system you rely on to stay organized
- Your weekly availability and typical turnaround time
- Include the phrase “kindness is free” in your application