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Concierge and Client Service Associate : Currently Pausing accepting new applicants
Overview
We are the oldest childcare company in NYC and has maintained a stellar reputation in the NYC community and beyond for over 85 years. Our team provides elite childcare services to prominent families, international travelers, businesses, hotels, and large-scale events. We invite qualified candidates with strong credentials and a passion for child care to apply for a part-time role as Concierge and Client Service.
This is a 20-hour-per-week remote position with afternoon hours, beginning at 3/4 p.m. and ending at 7/8 p.m. EST, Weds thru Sat 3p-8P or Weds thru Sun 3P-7p
Key Responsibilities:
● Responding to phone calls, emails, and client messages (families, hotels, etc.).
● Logging details of sitting jobs in multiple online systems.
● Assigning sitters based on availability, location, and skills.
● Managing scheduling for babysitting and pet-sitting jobs using an online system.
● Coordinating ongoing engagements like childcare during Sunday services.
● Communicating with sitters about schedules and availability.
● Addressing issues with clients and reporting to the agency.
● Supporting the CEO with administrative tasks such as job postings, recruiting, conducting screens and scheduling interviews.
● Must be able to work as part of a team and with another scheduler on alternate hours. Required Skills:
● Strong organizational skills with an ability to multitask.
● Tech-savvy, proficient in Google Suite, Calendly, Zoom, DocuSign, Canva, Indeed, and scheduling software.
● A proven track record of accuracy in scheduling customer requests and staff assignments for a luxury service business is preferred.
● Ability to communicate professionally with clients and staff.
● Familiarity with NYC, Brooklyn, Queens, and surrounding areas like Hoboken, NJ, is preferred.
● Solution-oriented mindset to manage a complex schedule with moving parts.
● Ability to remain calm under pressure and address client complaints effectively.
Qualifications:
● Proficient in managing tech tools (email, scheduling apps, docu-signs, recruiting tools, etc.).
● Must pass a background check and possess US Work Authorization.
● Experience in customer service and a college degree in a related field is preferred.
● Experience recruiting, conducting screening interviews, and making recommendations.
● Highly organized and excellent attention to detail.
● HR Background helpful and preferred.
● Competitive hourly rates, 401-K, training, PTO and professional development.
We are committed to a discrimination-free workplace and offers equal opportunities regardless of age, race, religion, or other protected categories.