virtual assistant

November 25, 2019

5 Questions Every Small Business Entrepreneur Should Ask Before Hiring A Virtual Assistant

As an entrepreneur, you may have reached that point in your small business where you are thinking you need some help. There just aren’t enough hours in the day for you to check and respond to emails, field phone calls, create social media posts, create email blasts, manage your calendar, research topics, manage day to day operations, and on and on.

There are many advantages to having someone who can assist with tasks that feel overwhelming so you can focus on the more important, revenue generating activities of your business. And working with a virtual professional can help you focus on GROWING your business and help you leverage your time better.

Before you jump in feet first and start the scouting process to find a Virtual Assistant (VA), there are some things to carefully consider.

Here are 5 questions you should ask and answer before hiring a Virtual Assistant or a Virtual Professional.

1. Do You Know What You Need?

Take some time to decide what tasks would be most beneficial to have someone else do. Make a list of the job duties you don’t like or don’t have time for as well as any tools or programs needed to complete the tasks. As you create your job post, this list will help you refine the duties to help you find the right person for the job.

Are the tasks suitable for one type of assistant or should you hire more than one person? It may be that you need a part-time administrative assistant as well as a part-time social media manager, bookkeeper, blogger or customer service specialist depending on the tasks and duties you need to have done. Many businesses start out small and hire someone for 5-10 hours per week until their business grows and they need more help in various areas.

2. Are You Looking for a Certain Personality?

You will be working closely with a virtual assistant, so it’s important to find someone who gets you. Are you a Type A driven personality who works better with similar personality types? Are you more laid back and work better with someone who is too? Do you procrastinate too often and could use a no-nonsense person to help keep you on track? Do you run a faith-based business and want someone who shares your Christian values?

Knowing your personality type and what type of person you are looking for in a virtual assistant who will complement that is essential. If this is important to you, you may consider having the applicants submit their scores to a personality assessment test.

3. How Will You Work With Your Virtual Assistant?

You will have the most success working with a VA when roles and communication are laid out clearly. There are a lot of project management resources out there like Slack, Asana and Trello to help with task tracking, communication, and project management. Or you may choose to keep it simple with daily or weekly check-ins by email or Zoom calls, sharing via Google Suite or DropBox folders. Decide up front how you will work best to ensure efficiency for you both in work and communication. But remember that communication is key and that no one will be able to read your mind or do a good job if they are not taught, show and directed early on especially.

4. What Skills Do You Need in a Virtual Assistant?

Having a list of tasks to delegate is a solid foundation when you are ready to hire a virtual assistant. Keep in mind, though, that hopefully this will be an individual who can grow with you and your business to form a great long-term working relationship. Think about what kind of skills you want a virtual assistant to have and what would bring you the most value as your business grows over the next two or three years. If you are unsure, try searching the internet for Virtual Assistant (or whatever role you need) job duties to get an idea of what others are hiring these assistants to do and what skills may be needed.

5. Will They be Dealing with any Private or Sensitive Information?

If you need someone to help with parts of your business that include sensitive or private information to you or to your clients, you should consider not only checking references but also doing a background check or requesting a Trust Badge from a service such as SafetyPin Technologies. In today’s remote economy, it is important to do the extra work up front to reduce the chances of someone having access to sensitive information or business assets that turns out to be less than trustworthy. It is wise to get to know the person before allowing them full access to your business. Start small and allow them to prove themselves. The extra work up front may save valuable time and headaches in the future.

And when you are ready to hire, HireMyMom can help you find a great Virtual Assistant or Professional. We believe Moms make great virtual employees or contractors.

FACT: Over 5.4 million mothers put their careers on hold to stay home with children*. That adds up to a lot of talented women with experience, education, skills and the motivation to find flexible work that can be done from their home office. (*Source: U.S. Census Bureau)

What are the benefits of hiring remote employees or contractors from HireMyMom?

Save time.
Save money.
Save on office space and office equipment.
Save Your SANITY!
We do NOT take any commissions from You or our Job Seekers!
You will have more time to focus on your clients and improve your business.
Your project or job is posted to our entire pool of talented work from home candidates saving you valuable time.
You save money by not paying high salaries and benefits for traditional employees.
You interview, evaluate and decide which candidate is best suited for your business (or you may choose our Small Business Concierge program and allow us to do it all for you).
We provide the candidates. You provide the work. We get out of the way.
We’ve been around since 2007, and as moms and entrepreneurs ourselves, we are committed to helping small businesses, entrepreneurs and moms find mutual success!

FIND A TALENTED VIRTUAL ASSISTANT

What Types of Professionals Can You Hire?

Here are some of the more common job types posted with us:

virtual assistants / administrative assistants,
blogger / writers / editors,
social media marketers,
marketing / public relations / advertising,
legal & real estate assistants,
researchers,
graphic designers,
accounting / bookkeeping,
web designers,
customer service reps,
sales,
e-commerce specialists,
human resources, and more!

FIND YOUR NEXT VIRTUAL PROFESSIONAL NOW!

If you need help with hiring, try our Small Business VIP Concierge service and we can do all the hard work for you!

Written by Lesley Pyle

September 23, 2019

3 Ways A Virtual Assistant Can Help Grow and Scale Your Small Business

When it comes to starting your own business there’s a lot to think about. Although being your own boss can be very rewarding, it also comes with a lot of responsibility which often translates to you wearing ALL of the hats.

In the beginning, this can be manageable however, as your business starts to grow, so do the “growing pains”. There’s only so much time in a day and there’s only one of you!

Bringing someone onto payroll involves training costs, costs for additional office space, furniture, and supplies plus, don’t forget there are government rules and regulations to follow before and after you hire.

This is where having a Virtual Assistant could really come in handy. If you don’t have the funding to grow your company internally, a VA can provide you with the support your business needs at an external level.

What is a Virtual Assistant?

A Virtual Assistant is a real person. They are professionals who provide support to your business from a remote aka “virtual” location. They have their own equipment and space to work in. This means a VA could start working for you almost immediately with minimal cost.

What can Virtual Assistants do?

A Virtual Assistant can help in many ways but typically, they take on the mundane tasks, business maintenance, and customer service that company owners are often too busy to keep up with. This includes:

Filtering and responding to emails
Managing social media
Bookkeeping
Fielding and making phone calls
Appointment booking and tracking
Market research
And more

3 Ways A Virtual Assistant Can Help Grow and Scale Your Business

Now that you know what a Virtual Assistant is and the common tasks they perform, let’s talk about the many ways they can help your business scale and grow.

There are three stages to any business’s marketing funnel – customer acquisition, customer after care, and customer retention.

A Virtual Assistant can help you scale and grow your business at each level. Here’s how:

Customer Acquisition
At a lead generation and customer acquisition level, your VA can:

Create and manage your social media accounts.
Help you stay up to date with sales and promotions and website content.
Perform market research and competition tracking.
Help plan and organize events you might host to attract new clients.
Answer any emails that come in from potential customers and guide them towards booking an appointment with you (service business) or purchasing a product (e-commerce business).
Your VA can also help you form alliances with other businesses by reaching out to them on your behalf.

Client follow up and after care

Once a customer has made a purchase, you want to ensure they are happy and this is also the best time to upsell and promote other services and products you have. You can use your VA to:

Contact your customer after the purchase or service to make sure they are happy.
Reach out for a customer review or testimonial.
Offer an upsell or friend referral incentive.

Customer Retention
A lot of businesses spend most of their time at the acquisition level but, customer retention is important for company sustainability and is something that shouldn’t be overlooked. Your VA can improve your retention rate by:

Reaching out to your customers when they are nearing the end of their product supply or coming close to needing service, to encourage purchasing or booking again.
Circulate blog posts, new content, newsletters, and more to help keep your existing clients in the loop.
Your VA can help spread the news to your existing clients whenever you have a sale or promotion. This will encourage repeat business and/or referrals.
You can create a customer appreciation event and have your VA spearhead it from start to finish.

Whether you use your virtual assistant to market your business, handle your books, or manage your emails, they can really help alleviate the stress and workload that so many small business owners face.

Ready to find the perfect VA for you? Here are some important things to consider:

Time Zones: Make sure that if there is a time zone differential, it’s compatible with your schedule and your company’s operating hours.

Languages Spoken: You want to make sure your VA can speak and write fluently in the languages you prefer. At HireMyMom, our site is primarily for N. America so English is the native language of job seekers.

Education, Experience, and Skills: You want to make sure that your VA is qualified for the tasks you need them to do. Graphic Design or Accounting? Customer Service or Ad Creation? It’s important to hire someone who is strong in the areas you need them most. You wouldn’t for example hire a sales and marketing VA to do your bookkeeping and accounting. Carefully screen your VA applicants and keep an open mind. They are there to help you after all. If you find you don’t have time or don’t care to go through the lengthy hiring process, check out the VIP Small Business Concierge package available to hand-select virtual professionals for you.

Tools: You may want to consider providing a useful assistant tool or two to maximize productivity and ensure all the necessary work can be completed on time.

At HireMyMom.com, we’ve had a lot of success matching employers and VA’s. Here’s what some of our happy employers have been saying:

“I have been a great fan of your service for many years. The quality of the people who I have found have been consistently exceptional, and at very affordable prices. I’ve also referred HireMyMom.com to many of my friends and colleagues, and will happily continue to do so.” Paulette Ensign, Tips Products International

“I was able to grow my company with your service and were now in 5,000 stores. We have five moms with us. Always referring my friends who are business owners and telling them how smart these women are and amazing to work with.” Chris-Tia Donaldson, Thank God Its Natural

I wasn’t sure what to expect when I submitted my request for a Web Guru to HireMyMom and I have to admit, I was blown away with the response. The quality of the applicants far exceeded my wildest expectations! It is very apparent that each applicant is highly qualified for my project. I am very excited to be working with such talented professionals. I am spreading the word to my business associates. HireMyMom.com is a real wealth of professional talent.” Teri Hurley, Owner/Operator, Endless Love Travel

Are you ready to take the next step to help grow your business? Click here to post your job and find the perfect VA for you and your company.

Written by Guest Blogger

January 3, 2014 0 Comments

Hiring a Virtual Assistant Will Help You Grow Your Business

What VAs Provide their Clients and How it Has Helped Their Business

As a home based entrepreneur, most of us look forward to getting to the point where we need to outsource work. If we are outsourcing, we must be busier than we can handle and looking to lighten our load. If that’s the case, you’ll want to take a look inside the opportunities available to home business owners in hiring a virtual assistant (VA).

What is a Virtual Assistant?

If you have not heard of a Virtual Assistant, they are “highly skilled professionals who excel in their given area of expertise. They provide extensive marketing solutions, administrative support, proofing, editing, website design, bookkeeping and many other specialized services for entrepreneurs, small businesses, authors, and others who want to bring their business to a new level. VAs work globally taking advantage of all the many benefits the Internet offers,” Diana Ennen, author of Virtual Assistant – The Series: Become a Highly Successful, Sought After VA, says.

Ways A Virtual Assistant Will Grow Your Business

“A VA can help a client’s business grow in so many ways. One of the main reasons a person hires a VA is to just take over the daily administrative tasks so they can focus more on their clients and customers, thus making more money and growing their business. But once the immediate tasks are taken over by the VA, they can start to move into more of a partnership. A VA can become the second in command for the client. When the trust grows over time, the VA starts to work with the client’s customers, also helping to make even more money and allowing for their business to grow,” Carolyn Berg, Virtual Assistant/Owner of CyberOffice Solutions, LLC says.

Another way a VA can help a client’s business grow is research. Most business owners do not have time to do research on the internet or make updates to databases, etc. A VA can handle research as well as help search new business alliances and opportunities.

“Carolyn Berg has been my Virtual Assistant since December 2006. She handles many responsibilities that allow me to develop and market my business. She maintains my online newsletter, creates campaigns, makes calls to clients, creates marketing packages with desktop publishing and overall, keeps me on track. She is always willing to assist me, and she has made some great suggestions toward building the business,” Tom O’Brien, owner of Tom O’Brien Productions, in Washington, CT shares.

A Virtual Assistant is a Business Owner

A virtual assistant is not only an assistant to other business owners, they are business owners themselves. They understand the ins and outs of running a business and know what is involved in owning a home based business. “VAs have a unique way of looking at problems from a business standpoint. Many of them have had their own growing pains and dealt with them which is a big advantage to businesses who use our services,” Candy Beauchamp, CVA, CRESS OffAssist says.

“I use three VAs in my business. I have my main VA who performs administrative tasks for me, another who does my accounting and a variety of others I bring in for special projects such as designing a brochure or doing research. If I was doing all of this work, I would never have time to see the number of clients that I am able to see and consequently wouldn’t be able to achieve the income that I now can. Beyond that, they have added capabilities to offer services to my clients that I either don’t have the skills to do or don’t have the motivation or time to do. VAs have given me back time and created a broader range of services that I can offer to clients,” Brad Farris, Anchor Advisors, Ltd, in Chicago, IL, adds.

In today’s world, you don’t have to be in a big office building to have an assistant. You simply need to look online for the many talented VAs out there. I’ve found hiring a Virtual Assistant to be a great way to help manage and grow my business.

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Lesley Pyle is the founder and president of HBWM.com Inc. which includes the national association of Home-Based Working Moms helping moms network, learn and grow in their role as a Home-Based Working Mom and HireMyMom.com connecting at-home Mom Professionals with home-based jobs and projects in virtually every career field. Pyle has been featured in numerous publications including Forbes, Entrepreneur, Wall Street Journal, USA Today, Home Office Computing, and many others. Twitter @lesleypyle and @hiremymom

Check out these other great articles about tips for mom as a work from home professional.Also check out our current job postings for mom professionals.

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