Seven Keys to Conducting Productive, Low-Stress Performance Reviews for Remote Teams

If the idea of delivering a performance review strikes fear in your heart, you are not alone. Many people rank receiving or giving a performance review right below getting a root canal. That’s because performance reviews are awkward. When you have a virtual team, performance reviews can feel that much more uncomfortable because you miss out on the benefit of seeing body language.

Although awkward, performance reviews are also essential. They can become comfortable affairs that lead to rich conversations and serve as a catalyst for growth for you and your team.

Having the right mindset for performance reviews is an excellent first step to making them more effective for you and your team. Specific tactics can help ease the planning and delivery process. Read on to find recommendations for both.

 

Keep the Objective in Mind

As you start thinking about performance reviews, remember why they are essential. Performance reviews lead to better performance and greater connection. They are not designed to serve as a “gotcha moment” or a time for recriminations. It’s not a report card like the ones issued in school. It’s a chance for two professionals to honestly discuss how things are going and to look to the future to consider possibilities.

All feedback sharing, and particularly performance reviews, are a tool to deepen relationships between you and your team members. As team members, you share the same goal. But, you both have different perspectives on success. As a business owner, you want to see your business succeed and likely derive great personal satisfaction from that success. Your employees crave personal success through a job well done. In the end, you know your people and understand that they care about the success of your business. Discussing performance is simply a shared acknowledgment of your relationship and its importance for your mutual success. It reflects a commitment to each other’s development.

 

Make Feedback an Ongoing Process

One way to make performance reviews easier is to share feedback throughout the year. Like any skill, practice makes progress. If you only share feedback at specific intervals, flexing the feedback muscle will feel unnatural. You can normalize the sharing of feedback to set a tone of open, two-way feedback with your team. 

Try adding the phrase: “in the spirit of continual improvement” to your vocabulary when communicating with your team. Then, add observations of your performance as well as the groups. For example, try closing meetings with a few comments about the week and encourage employees to do the same. Encourage people to share thoughts about what’s going well and what’s not. Ask people what they are learning. Share your observations about how work is flowing and what you are learning. Be honest about the things you wish you’d done differently and point out that that it’s all in the spirit of continual improvement.

People feel heartened when their leaders are honest about what’s working and what’s not. Constant sharing promotes growth and normalizes the feedback process, especially when feedback is flowing in all directions. 

 

Establish Set Intervals for Performance Reviews

As important as it is to offer ongoing feedback, establishing specific intervals to conduct performance reviews is also essential. 

Many people find that an annual cycle offers the best timing for employee reviews. Annual reviews provide sufficient time intervals between reviews, allowing people to apply feedback from the prior year. This schedule generally works best for long-term employees who work on complex, long-lead projects.

Quarterly review cycles might be suitable for your team if your team members are less experienced, have a shorter tenure, and work on shorter-term projects. In this case, more frequent formal feedback can aid in development.

The key is that review intervals aren’t a one-size-fits-all affair. You might even use different cycles for different team members or at different points in your business. You’ll find success comes more effortless if you have a process in mind and share it with your team members, so you all know what to expect.

 

Set Yourself (and Your Team) Up for Success

You can take a lot of the stress out of performance reviews for you and your team by establishing a few rules of the road designed the ease the process for all parties.

  • Follow a “no surprise” policy. One way to reduce trepidation is to avoid holding a year’s (or quarter’s) worth of developmental feedback until the official performance review. Instead, share developmental input along the way, so employees have a chance to act on it. Any feedback shared during a formal performance review should be a repeat of themes you’ve already discussed. Establish a policy that the performance review is not a time to share previously unheard grievances.
  • Encourage two-way communication during the review. Approach the meeting as a discussion, where you and your employee both openly discuss feedback, not a lecture about all the things that went right or wrong.
  • Take stock of the entire period. It’s easy to be swayed by recency bias and focus on the projects completed most recently. But, with a performance review, it’s vital to have an objective look back at the entire period encompassed for the review. To ensure you have a complete perspective, look back at notes, consider previous projects, and add results from work done across the review period.
  • Gather more than one perspective for the person you are reviewing. If your team is large enough, ask team members to review each other and share their perspectives. If applicable, ask for customer and vendor feedback on each person’s performance. This practice can give you a fuller view of someone’s performance.
  • Ask your team members to complete a self-evaluation as part of the review process. Encourage them to include perspectives on strengths and weaknesses over the last year and set goals for the coming year.
  • Remove money discussions from the performance review. Let your team know that the review will take place in two parts. The first portion will focus on performance over the last period, looking forward to the coming year. The second part of the review process will include a discussion about pay, bonuses, and raises, if applicable. Setting this expectation makes for a more productive performance review and makes it easier for employees to hear your feedback rather than eagerly awaiting pay news.

 

Create a Comfortable Environment

Another way to reduce the stress associated with performance reviews is to create a comfortable situation for you and your employee. Here are some ways to do that:

  • Schedule the review well in advance. About a month before the review, send an invitation to the employee so she can plan accordingly. Setting time aside makes it easier to focus on the review and shows that you see the review process as part of a meaningful conversation rather than just another task.
  • Set aside enough time to talk. A good rule of thumb is to add 30 minutes to what you think you’ll need. That way, you won’t feel rushed, and you’ll be able to have a fuller conversation. If you are only sharing positive feedback, resist the temptation to cut this short and only schedule a brief review. Sometimes the richest conversations come about when time is available to talk. You can always end the call early.
  • Share a written summary of the feedback in advance. Giving the employee a chance to review your feedback before the formal review leads to a more productive conversation, an opportunity to ask questions, and a fuller discussion of performance. It also means that you won’t have that awkward feeling of reading a review to your employee during the time set aside for the review.
  • Use a comfortable format. If you regularly use Zoom or other video conferencing to connect, do the same for the performance review. This isn’t the time to try out new video conferencing software. An old-fashioned phone call is a great option if that makes it easier to talk more openly. Meet in person if schedules and distance allow.
  • Be open to hearing the employee’s perspective on your thoughts. Her thoughts can provide you with greater insight into her performance and give you hints for coaching opportunities.

 

Arrange Your Own Performance Review

When you run the business, feedback on your performance can be tough to gather, and a formal performance review may not seem feasible. But, both are essential for your growth. Encourage contractors and employees to review you and offer feedback on areas where you excel and those where you can improve. This can open your eyes to some blind spots you might have in your performance and help you grow as a leader

As you make the request, share this document with them and remind them of the no surprise policy. You will benefit when your team is open and honest with you.

 

How to Handle Negative Reactions

Despite your best intentions and after following all the guidelines outlined here, you may still encounter negative reactions from employees during a performance review. While it can be unsettling, try not to take it personally or to respond in kind. When employees are upset by performance evaluations, it shows they care and take their work seriously.

In some cases, it may be best to pause the review and let the employee take some time to regroup before finishing the discussion. Depending on the feedback, the two of you can decide the best way to move forward with the review and your relationship.

Finally, don’t shy away from performance reviews to avoid adverse reactions. Reviews are critical tools that can help your business grow, help you develop as a leader, and help your employees as they work toward personal success.

 

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Ready, Set, Win! A Business Coach Can Help You Get Results Now

The word coach often conjures up an image of a teacher in polyester shorts, a whistle, and a high school gym. But, as an entrepreneur, there’s a different kind of coaching that might make sense for you and your business–a business coach. The right coach can take your business and your leadership skills to the next level. For this blog, we’ve turned to two successful coaches to help explain who can benefit from coaching, the circumstances that best lend themselves to coaching relationships, and how to tell if coaching is right for you.

 

Types of Business Coaching

There are two different types of business coaching–business development coaching and personal development coaching.

  • Business development coaching provides a distinct focus on growing an aspect of your business or solving a specific problem, like customer service or e-commerce-related issues. It can include overall business planning activities, such as plotting growth, growing revenue, finding new customers, and fine-tuning operations. In essence, a business development coach serves as a  subject matter expert for your business.
  • Personal development coaching can help you grow as a leader by relieving the loneliness that often accompanies owning and running a business. With a personal development coach, you can increase your emotional resilience in business, learn to delegate, and explore the values you want to drive your work.

Coaches often specialize in one aspect or the other. You may find that both types of coaching make sense for your business at different times.

 

Why Get a Coach

A coach can provide the benefits of a business partner without the hassle of bringing in a partner. Your coach listens, suggests, and helps you process your thoughts. A solid coaching relationship offers you the space to be honest and confidential with someone who cares about your business but is not invested in it like an employee or your spouse. A coach can provide a fresh perspective on the issues you are facing.

“When you run a business, the support you have around you is not at the peer level,” said Texas-based Patrick Pitman, CEO of E-business Coach, Inc. “There’s no executive team to bounce ideas off. The owner is often the senior person in the organization. It can be lonely.”

Pitman explained that many of his clients report stress relief after talking to him and gaining new insight. 

If you suspect you may benefit from a business coach, the first step is to identify the type of coaching you need. 

In general, a business development coach is a good bet if you have a well-defined problem that can be solved with a burst of outside expertise from a subject matter expert. Generally, these types of relationships last 8 to 12 weeks and result in a well-defined solution quickly.

A personal development coach is generally a longer-term engagement–usually lasting several months or a year. A personal development coach can help guide you as you clarify your values, consider possibilities, and ponder significant issues about your business’s direction or leadership style. If you pursue this type of coaching, it’s essential to carve out the time to commit to the process.

“Change can be slow. Give yourself the room,” Pitman suggests.

 

Signs You Might Need a Coach

There’s no one-size-fits-all threshold for when coaching makes sense. But, if you are experiencing the issues below, coaching may help you move forward.

  • You find yourself returning to the same problem over and over again. For example, you may know that you have a great sales team, but your customer support network needs work. You make changes, but your customer service team still doesn’t quite sing. A business development coach can help.
  • You face issues outside your area of expertise. Entrepreneurs often start a business because they are passionate about the product or service they offer. However, over time, elements of the company outside of that core passion, such as staffing, accounting, inventory control, and marketing, can sap the joy that came from launching the business. A business development coach can support you through areas of work outside of your core knowledge and interest.
  • You are missing your revenue goals. A business development coach can help you identify the issue, refine your business plan, identify areas where revenue may leak, and brainstorm new marketing or business plans with you.
  • You feel overwhelmed. When you own and operate a business, the work and emotional demands can eat away at the fulfillment you once found in running the business. A personal development coach can help you find your way again.
  • You are ready for the next thing. But you aren’t sure what that is or how to proceed. A personal development coach can help by focusing your thinking and refining the next steps for your business journey if you face these issues.
  • You feel stuck. Sometimes fresh perspective and insight from an outside source can help you put a finger on the issue and move forward.
  • You need an accountability partner. A coach can provide the push to get things done by serving as a person who helps you stay on track with your goals and moves you forward as you tackle new or complex projects.

 

What to expect from a coach

Different business coaches offer different services and use different mediums to connect with clients. Business coaching is available by phone, via Zoom, and in-person. While most coaches provide individual services, some offer group sessions.

Christal Allen-Harrahill, the Las Vegas-based owner of Business and Life Coaching with Christal, said that some small business owners enjoy local group sessions as they provide a peer group that helps drive results and creates relationships with local people.

When you meet with a coach, the two of you can:

  • Address specific business problems.
  • Set goals and do overall business planning.
  • Discuss methods for over-the-shoulder consulting on a variety of issues.
  • Create strategic plans, including succession plans, if you suspect that you may want to step away from the business to focus on other endeavors.
  • Explore ways you can improve your connections with those around you through stronger relationships.
  • Clarify your values and mission as a business owner and entrepreneur.

 

What a Coach Can’t Do

While the coach can help you feel equipped to do things, the coach won’t do things for you. For example, a coach can guide your decision-making but won’t make your decisions for you. A coach can help you set goals and plan to achieve them but won’t join your team.

“I always tell clients that I’m not a fairy godmother,” said Allen-Harrahill. “It’s a two-way relationship. Ultimately, you need to take action. But, I can help you face mindset issues that might get in the way or work through issues with you.”

Pitman agreed. 

“A coach can’t make decisions for you. A coach is a facilitator of your own decision-making,” he said.

 

How to Find a Coach

The coaches I talked with agree that your network is the best way to find a coach. Ask your business acquaintances who they have used and ask for a referral. If you are looking for a business development coach, your industry contacts can help you find people who specialize in your line of work. 

Once you have a few leads, preview the coach’s work on social media. Check out his or her YouTube videos and read online newsletters.

For personal development coaching, a good personality fit is essential. Allen-Harrahill suggests meeting the coach before proceeding.

“Do a quick discovery call to see if there is synergy there,” she suggested.

 

Budgeting for Coaching

The cost of coaching varies based on the type of coaching you are seeking. Ongoing coaching usually involves a monthly fee that can range from $300 to $500 a month or more depending on the specialty and expertise. If you opt for ongoing coaching, make sure you are committed to making the time to dedicate to it.

Coaching for specific business problems varies based on the complexity of the issue, the time to resolve it, and the industry. Other factors can also drive costs. For example, it’s generally less expensive to work with a coach via Zoom or by phone. However, depending on the issue, it may make sense to bring a coach onsite, even if it costs more. When judging the price of coaching, consider the cost of not solving the problem in addition to the cost of the coach.

 

Take the leap

Getting a coach can change the trajectory of your business and your life as an entrepreneur. I encourage you to look into finding a great coach to help you reach the next level in your business.

 

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Five Keys to Building Time-Saving Systems for Your Small Business

When you run a business and lead a team, a lot is happening each day. And, you are likely involved in managing all or most of the work. The chronic stress of shouldering this responsibility can wear down the most dedicated of entrepreneurs. What’s more, it can prevent you from the meaningful work that can help you grow your business and expand it to the next level and beyond. 

The good news is that by creating a system for portions of your work, you can achieve a level of automation that lets you work more effectively on the things that matter, add predictability to your business, gain some time back, and make your life easier. 

The trick is identifying the processes that are ripe for systemization and selecting a system that works for you.

 

What is a System?

Simply stated, a system is a set of processes, tools, people, and strategies that all work together to solve a problem or achieve a goal. 

Creating a system for your business makes every day easier because it lets you have specific actions on autopilot. When routine processes run on autopilot, you are freed from investing mental energy or time into those processes. In short, creating a system for your work can make you more productive. 

Many of the companies you patronize every day have systems in place to automate some element of work. For example, when you order from Amazon, a team follows the steps to get your package to you. The team follows the same steps for each package, which means they have a system in place. Likewise, if you order pizza from a local shop, the workers follow a process to ensure the quality of each pizza. 

At the extreme, emergency responders have a system to respond quickly and efficiently when calls come in. Imagine if the fire department had to start from scratch and wait for each person to gather needed items before proceeding to the call. Firefighters have a system for collecting all needed equipment and getting on the truck as quickly as possible. 

 

Why You Need a System

Finding the right system can free you to focus on more significant, big-picture issues for your business, like business development. It can also make it easier for you to outsource portions of your work to a team. The right system can also help you find more personal time, too. 

If you are just getting your business started, having an organizational system can help make tasks seem less overwhelming. For example, if you produce a video each week, at the beginning the process can feel like a lot of work. But, with a system in place, you can see the steps you followed last time and replicate them, saving you the mental energy of going through the process each time.

In all likelihood, you probably already have a set of systems you use every day. You just don’t see them as official systems. Once you start to see processes as a system, you’ll find more and more tasks that could be moved onto a system. Once that happens, you are well on your way to saving time and energy.

 

A Closer Look

Before you start thinking about developing a system, it’s helpful to look more closely at the elements that comprise a system. 

  • Processes: Developing standard procedures is a large part of creating an effective system. Identifying and documenting the process involved for each system is the lynchpin of the process. For example, consider the case of sending a mass email to customers. Having a standard procedure in place frees you from thinking about the best way to send the messages each time one goes out. Having your processes documented means that someone else can step in and send the emails. Having someone create the content, check the mailing list, proofread the text, and test the email could save you several hours of work.
  • Tools: As you develop systems, you may find the specific tools are a part of the plan. The right tools for your system will vary based on the industry you are in and the types of tasks you are creating the system to accommodate. Tools can range from templates that make it easier to draft routine messages to equipment or software that makes a job more manageable. Part of developing a system is assessing tools and considering the associated costs and benefits of a tool. As you think about the cost of tools, calculate how much time a tool could save you and assign in a dollar value.
  • People: Identifying the people or person who will perform different tasks is an essential part of creating a system. In some cases, you are the person performing the task. In other cases, your system may include adding to your team to outsource jobs. Once you have systems in place, you may find that a Virtual Assistant or another team member can manage the task. Having a system in place makes it easier to find the right person for your team because you can look for team members with the skill sets needed to manage the system effectively.
  • Strategies: A strategy is a plan of action or a policy designed to achieve a goal. When you are working on creating a system of your business, you are doing just that–creating a plan of action with the goal of growing your business by automating certain functions.

 

How to Get Started

Developing systems takes time and patience, but the payoff is significant. A system that works for you and your team is the key to success. Aim to develop a sound system that becomes great over time. As you begin, set aside time to consider which tasks are ripe for systematization. To do this:

  • Track the work you do in a typical week. Write down everything you do to get a close look at how you spend your days. You may be surprised by the tasks that eat up the most time.
  • Identify tasks you frequently do throughout the week by putting a star next to them.
  • Of those tasks, pay special attention to the jobs that tend to be hands-on or time-consuming. 
  • Consider if you can stop doing any of these tasks and eliminate those that don’t add value.
  • From the remaining tasks, consider which ones could benefit from the creation of a system. Look for items that are routine, multi-step, repeatable, frequent, and predictable.

 

Find the Right System

There are a lot of ways to create a system. The easiest way is to work with an Online Business Manager or coach specializing in helping business owners create systems. Hire My Mom is a great place to find an experienced person to help. 

When you post your job, you’ll quickly have access to a wide array of qualified candidates who will be dedicated to helping your business succeed and grow. The site attracts job seekers from across the country with specialized skill sets and a desire to work hard for you.

If you need help sourcing a candidate, HireMyMom’s Concierge service can streamline the process for you. The service was created for busy entrepreneurs and small business owners, like you, who need to hire help but don’t have the time or desire to go through the time-consuming process. With our full-service Concierge service, our HR Specialists will do it all for you from start to finish and present you with the top candidate(s). Once you select the candidate that’s right for you, the two of you can start creating systems to make your business more efficient.

If you aren’t ready to bring in a person to help, several free online resources can help you build a system for your business. Research the options and consider which might work for you. Popular options include the  Productive and Free website and the YouTube series How to Build Systems for Your Business with Greg Hickman

Or, head to your local bookstore and library, where you can find several books about creating business systems. Good options include Work the System by Sam Carpenter or The E Myth Revisited by Michael E. Gerber. If you don’t have time to read a book, search audible for the right option.

 

You Can Do It!

While the prospect of creating a system may seem daunting, you can do it. Start small and focus on the core tasks that can move the needle to free up your day. Soon, you’ll be enjoying the fruits of your labor and the success that comes with a growing business.

 

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Is an Online Business Manager the Missing Asset for Your Small Business?

As your business grows, you may find yourself stretched in many directions. At first, a virtual assistant takes the steam off by lifting administrative tasks off your plate. Now your team has grown, your customers are increasing, and you have ideas for the future. But, there’s only one of you, and all your time goes to managing the day-to-day operations of your growing venture.

Enter the Online Business Manager (OBM). Of the many roles that can help your business grow, an Online Business Manager may be the most consequential. Finding the right OBM frees you from worrying about the day-to-day and lets you move fully into the mode of the visionary executive. Adding this role to your staff frees you to focus on pursuing your vision. It can also create more time for your family, free up energy that’s currently going toward running the business, and give you the mental space you need to grow your business in new ways. 

 

What is an Online Business Manager?

An Online Business Manager takes over the daily operations of a business. In this case, the word online refers to the location of the business manager, not the nature of the company.

Many businesses use an Online Business Manager, including those that operate online and those with more traditional operations. Online Business Managers have a skill set that can be used to help run any type of business. 

 

What Do Online Business Managers Do?

An Online Business Manager essentially serves as a Chief Operating Officer for your business, so you can focus on being the Chief Executive Officer. At the most basic level, Online Business Managers lead a team. They understand your objectives for the business and are focused on leading all elements of the team to understand that vision and bring it to life. They accomplish many management-related tasks, including:

  • Project management ensures that all the trains run on time and the team stays focused on meeting deadlines for new and ongoing projects. Project management is critical as you introduce new products and new processes. 
  • Operations management includes keeping an eye on ongoing operations, troubleshooting issues, and establishing processes for better workflow.
  • Metrics management including creating ways to give you a numbers-based look at your business and developing ways to use metrics to measure business outcomes and progress toward goals.
  • People management including answering questions from team members and helping to ensure career growth and job satisfaction for employees.
  • Client management Online Business Managers may work directly with select clients as account managers in some industries.

How are Online Business Managers Different from Virtual Assistants?

When contemplating the addition of an Online Business Manager, it can be challenging to differentiate between the OBM role and a Virtual Assistant or VA. Many VAs take on some of the tasks that an Online Business Manager might do, and some Online Business Managers start as VAs.

However, the roles are fundamentally different. VAs complete tasks based on directions. For example, you tell your VA that you need to take a trip to Oregon to see a potential customer for a meeting. Your VA organizes your travel and sends out meeting invitations, saving you an enormous amount of time and potential hassle.

By contrast, your Online Business Manager is a strategic partner. She sees the tasks that she must tackle to achieve your goals and dives in to lead a team to do it. For example, you tell your Online Business Manager that you’d like to grow your business in Oregon. Knowing that goal, she (or someone on her team) researches potential customers and presents opportunities to you.

Once you select the potential customers, she will help you prepare for the meeting. After the customer is landed, she will develop processes to help ensure the quality delivery of products and services. As she does that, you are free to move on and consider additional business strategies, find new customers, and explore new business lines.

 

Do You Need an Online Business Manager?

An Online Business Manager makes sense for many businesses, but not all. The role is usually a need that a company grows into instead of one that’s added right away.

While the timing for adding this role can vary, the following indicators tell you it may be time for you to leap.

  • Time Constraints

Many entrepreneurs launch a business to have more personal time and find a better work-life balance. But, the business grows quickly and takes up any free time. This scenario can lead to frustration. An Online Business Manager can help restore the joy you once got from your business.

Also, serial entrepreneurs running several businesses often need Online Business Managers sooner rather than later. An Online Business Manager can take your existing business and run it while you nurture new ideas. The same goes if you have multiple revenue lines and need someone to manage one or more of them so you can focus on other work.

  • Capacity Limits Impede Growth

If you find yourself turning away work because you are too busy servicing existing work to add more, an Online Business Manager can solve that problem for you. The increased revenue an Online Business Manager makes possible can easily dwarf the increased cost of bringing her aboard. 

  • Reduced Personal Growth

If your business has matured, but you are still doing many of the same tasks you did when your business started, it’s time to bring in an Online Business Manager. As the CEO of your own company, it can be challenging to look after your own growth. But, it’s a hugely important consideration. If you stop growing because you are always doing the same tasks, you may lose interest in the business. An Online Business Manager can help free you from running the business and let you return to the areas where you have the most passion.

  • People Management

Many entrepreneurs are surprised to realize that managing a team brings frustration instead of joy. Even the best people will come to you with questions and concerns, and it can take time and energy to respond thoughtfully. Not responding thoroughly or thoughtfully can hurt team morale and reduce effectiveness, which can harm your business. An Online Business Manager can solve that problem for you by managing your team, answering questions, and helping promote career growth among your team members.   

  • Revenue Plateau

All business ventures will hit a revenue plateau at some point. These plateaus are incredibly frustrating when you don’t have the time to push past them or incubate an idea that could increase revenue. Bringing in an Online Business Manager to run the business can let you return to operating at a more strategic level by pushing barriers aside.

 

What is Typical Pay for an OBM?

People new to considering OBMs or COOs are always curious what the going rate is and with good reason. Wages will vary dependent on industry, experience, expected tasks and more but a reasonable range to start with is $25 to $45. 

 

Signs That Your Business is Not Yet Ready for an Online Business Manager

Just as there are sure signs that you need an Online Business Manager, there are also indicators that you aren’t there yet. Most importantly, if your cash flow doesn’t support the role, it’s best to hold off until you can make the financial commitment. An Online Business Manager can help you move the needle from your current financial place to the next. But, you need a certain amount of financial stability before you can do that. 

The second meaningful sign that you aren’t ready to add an Online Business Manager is that you aren’t prepared to surrender control of some element of your business. If you know (or suspect) that you will micromanage an Online Business Manager, potentially creating more work for yourself in the process, don’t hire one. 

Instead, work on giving up some level of control by working with a seasoned VA and grow to the place where you can give some level of control over to your Online Business Manager. The art of delegating is genuinely an art, and it takes some practice to do it effectively.

 

How to Find Your Online Business Manager

If you’ve read this and decided that it’s time to bring an Online Business Manager on board, visit HireMyMom and consider HireMyMom’s Concierge serviceWe created the Concierge Service for busy entrepreneurs and small business owners, like you, who need to hire help but don’t have the time or desire to go through the time-consuming process. If you are ready for an Online Business Manager, this is the right route for you. With our full-service Concierge Service, our HR Specialists will do it all for you from start to finish and present you with the top candidate(s) sourced from a wide array of qualified applicants who will be dedicated to helping your business succeed and grow. 

 

 

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Top Tips to Make Your Job Stand Out in a Crowded Market

As the job market heats up, you may be looking for new team members but finding it difficult to attract applicants. In this market, it’s essential that your job posting stands out for all the right reasons. Job seekers have more choices now than they have over the last few years, and with school and child care options still in flux in many places, job seekers are taking their time to find the right mix of pay, flexibility, opportunity, and work activities. 

But, that doesn’t mean you can’t find a great person to fill your open role. It simply means that you’ll want to make sure that your job posting stands out from the crowd and attracts quality applicants. With the right strategy and a few tricks of the trade, you can craft a job post that attracts applicants and results in a solid hire for your team. The key is knowing what’s most important to you, preparing a suitable job description and posting, and avoiding red flags that might make job seekers pass on your opportunity.

 

Know What You Need, Specifically

Once it’s clear that you need to hire someone, think carefully about what you need from the contractor or employee. 

Start by considering the desired skill set. Consider what you want this person to do and the skills needed to do it. Focusing on skills vs. experience is an important distinction because you may not find an experienced applicant in a hot job market. However, you may find people with transferable skills who can quickly come up to speed.

Then, think about how willing you are to spend time training. If you are willing to teach the job to a person with the right skillset and advertise that willingness, you will likely increase your applicant pool. 

Finally, as you consider skills, ask yourself if all the desired skills are essential or if you could work with someone who possesses 80% of the needed skills and teach the rest. You may find a gem in the rough, and with a bit of investment, could have a solid, long-term employee.

 

Flexibility Factors

Next, consider the hours you need and the working conditions. Candidates are often looking for flexible hours. But, the idea of flexible hours can mean a lot of different things. For example, it could mean part-time hours or a shared job. For some applicants, it’s the ability to work different hours on different days. And, in some cases, flexible hours can mean having a deadline and working toward it without set hours. Think about what you need and be clear in your posting about your flexibility. The more flexibility you have, the greater the number of candidates you will likely attract.

If you don’t think there’s much flexibility in your role, run your thinking by some others and see if you can’t find some wiggle room that may make the job more attractive to candidates. This is especially true if you are replacing an employee who worked a particular schedule. For example, you may have had someone who worked from noon to five every weekday. You may naturally think you want the replacement employee to work from noon to five. However, many mothers with school-age children won’t apply for that as the after-school hours tend to be very busy. But, maybe you could shift the hours from 10 to 3 each weekday. That’s a much more attractive schedule to busy mothers who could be an excellent fit for the role. Also, by being open to different hour configurations, you are expanding the pool of likely candidates to different time zones, increasing the number of applicants for your post.

 

Determine What You Can Pay

Pay is tricky, but generally, higher pay attracts stronger candidates. Be realistic about the skills you are looking for and what the market is paying for those skills. You can talk with the pros at HireMyMom to help you find the proper pay range for your job. Focus on the value the employee brings to your company and how having that person on board might increase your revenue or productivity.

When thinking about pay, it’s easy to focus on dollars and cents. While money is a huge part of the pay equation, it’s not everything. Employees consider flexibility, hours, personal time, stress levels, and working conditions when thinking about pay satisfaction.

As an employer, your role is to create a competitive pay package that balances your need for profitability with the desire to attract and retain your staff. When you are looking for team members, it’s essential to convey the total package you offer to attract applicants.

 

Consider a Signing Bonus

Another way to stand out from the crowd is to consider offering a signing bonus. Offering this one-time payment can help make your job stand out from the rest and encourage people to apply and give it a try. 

Even a modest signing bonus of $150 can move lookers to applicants because it shows that you are serious about moving quickly to fill the job and demonstrates a commitment to your team. You could even stipulate that the bonus will be paid out 30 (or 60) days after the hire to ensure it’s a good fit for both parties. 

 

Create a Compelling Job Posting

With questions about skills, flexibility, and pay settled, it’s time to write the actual job post. The key is to find the right level of detail–not too much, not too little. Aim to describe the job thoroughly, but not with so many details that job seekers are discouraged from applying. Focus on the big picture work; don’t include every task this job could include at some point in the future. 

Likewise, don’t go so light on details that job seekers aren’t sure what the job entails or what your business does. A good check is to show the post to a trusted friend who doesn’t know much about your business and ask her to explain to you what the job entails. This will give you a good sense of how job seekers may read your post.

As you draft your post, put your best foot forward and make a compelling argument that your opportunity is worth pursuing. Think of the post as a resume for the role and your business. When you finish the post, review it as you would a resume. Make sure it:

  • Highlights the results you want the new team member to produce and the critical skills needed to achieve desired results.
  • Describes the best features of the job and the company. 
  • Explains why the role is essential to the company.
  • Avoids a long list of every task that may be required at some point but aren’t central to the job.

Reviewing your job post like you would a resume can help you gauge if the tone is right. For example, if you read a resume that says, “I’m an all-star and only want to work with all-stars,” you’d likely put that resume in the trash bin. Yet, many job postings include that type of phrasing, and it turns off many job seekers. Instead, try something like: We strive to create a culture of success and support for our business and our team members. We think work should be fun and rewarding. 

 

Make Your Application Process Easy

The proper application strategy can increase your chances of attracting applicants. There are few key components to the application strategy:

  • Make sure your application directions are straightforward and easy to follow. 
  • Make it easy to apply. One way to do this is to simply request a resume and cover letter via email and skip the online application or additional forms at least for now. Quality job seekers have options and can be turned off by long job applications that require them to enter everything on their resume manually.  Once you’ve received some quality resumes, consider then having them complete additional forms. Once they know they’ve made the shortlist, they will be much more willing to spend the additional time completing additional steps. 
  • Skip the addition of attention-to-detail tests that are often time-consuming and stressful. For example, don’t ask job seekers to find the 40th word on a particular page of your website and respond with certain fonts and colors. Save those types of tests for later in the process when you have quality applicants and are choosing between them. The same goes for video responses. Many times applicants won’t take the time to apply if there are many steps or a lengthy process. However, if you narrow down your applicants to 5 or 10 then you can ask for those videos or other special requests once they know they’ve made it to the shortlist. 

 

Avoid Red Flags 

As you review resumes, you likely look for certain red flags-things that serve as automatic disqualifiers. Job seekers see red flags in job posts, too. Here are some red flags to avoid:

  • Listing too many skills in the requirements section. Including a laundry list of desired skills that includes everything the person may need to do to the job can be discouraging. Instead, focus on three to five essential skills that are critical for the job. During the interview process, you can probe for additional skills. Another strategy is to include a required and desired skill section in your job posting. Point out the areas where you are willing to train the right person.
  • Requiring strict scheduling. This is a tough needle to thread, because in some cases, schedules matter greatly, and it’s best to be honest. But, if you can find flexibility, look for it and note in your posting that you are open to discussing a mutually agreeable schedule.
  • Offering pay that’s low relative to the skills needed. Pay is tough. But, if you aren’t getting any nibbles on your post, you may need to up your pay range. Pay rate is especially important for jobs that require specific skills, if you are looking for experienced applicants or if you have particular hours requirements that may require people to pay for child care or incur other expenses that must be weighed against the pay rate.
  • Describing the opportunity or your business in absolute terms can turn off a job seeker. For example, saying that “everyone at the company is a rockstar” or that “we never make mistakes” may cause a conscientious applicant to pause and consider how difficult it could be to achieve rock star status on a learning curve or to think about the stress she might feel striving for complete perfection as a new team member. It’s more attractive to say that the company offers a supportive environment that values excellence. 
  • Letting typos or other errors stay in your post. While typos happen to everyone, seeing one in a job post is a red flag that perhaps you aren’t that serious about the job or the work. This rule is especially important if you are advertising that attention to detail is a key skill needed for the job. Be sure to have a trusted co-worker or friend review your post. Then, review it again. 

 

Keep Trying!

Great employees are out there and they are looking for work. Try not to be discouraged as you seek new team members. Like all relationships, it can take some time to find the right fit. But, investing the time to find a new team member will pay off in the long term.

 

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A Quarter of Businesses Fail for this Reason : How to Avoid this Trap

As a small business owner, you have the heart of an entrepreneur. You are passionate about your business, driven, and willing to do anything to see it succeed. But, the sad truth is that many companies fail. According to Business Insider, more than 50% of new businesses fail in the first five years.

The owners of the failed businesses were also dedicated, passionate and driven. But, about a quarter of them had one thing in common–they didn’t have the right team in place.

To be sure, businesses fail for a variety of reasons. Common issues include product concerns, cash flow issues, or lack of demand. And, indeed, many businesses have been ravaged by the economic fall out of COVID-19. But, statistics show that staffing issues are a leading cause of business failure.

While that figure may seem daunting, with the proper perspective, knowledge about staffing options, and the right plan, you can take steps to ensure that staffing issues don’t sink your business.

 

The Right Team Can Help Your Business Soar

As you launch your business, it’s tempting to want to do everything yourself. This instinct is understandable. After all, you are passionate about your business. You care deeply about its success, and you know you’ll work hard at any and all tasks. What’s more, it’s challenging to spend money on staff when your work is in the start-up phase.

But, even the most talented entrepreneur needs help and support with some tasks. It makes sense for you to focus on the things you do best and the things that will make your business succeed.

To free up the time and headspace needed to do that, outsource tasks that aren’t central to your core business to specialists. For example, social media can be tough to do well. But, a social media manager can help. The same goes for bookkeeping or taxes. 

Other tasks just take time, and that’s time you could spend on your business. For example, routine administrative work like calendar management or travel booking can eat up large portions of your day, keeping you away from the work that will help your business succeed.

As you start your business, remember that you don’t need to focus on mastering every task. As the executive and founder, your focus belongs on the core business and making it succeed.

 

Build a Team

There are a lot of methods for building a team as you start and grow your business. You certainly don’t need to source a full-time, on-site staff right out of the gate.

Freelance specialists and virtual employees are an excellent resource for you. Here’s how each works:

 

Freelance Resources

A freelancer or contractor is someone with particular expertise who can join your team as an independent contractor. Businesses can use freelancers on an ongoing basis, for specific projects, or for a set amount of time. Some freelancers have several clients, and sometimes they just have one or two. 

Much of the available freelance talent is comprised of people–often mothers of young and school-age children–with deep business experience, extensive subject knowledge, and a need for flexibility. In many cases, a desire to better balance home and family life leads to a freelance career. These top-notch professionals can provide expertise and expertly fill your needs.

Freelancers are self-employed and work on a project-based basis. So, you don’t need to make long-term commitments as an employer. As contractors, freelancers pay their own payroll taxes and other expenses.

 

Virtual Employees

If you are looking for a more traditional team member, a virtual or remote employee might fit the bill. This is a good option if you are ready to take on an employee but not ready to rent office space or provide some of the other office life trappings. If your business is located in an area where it’s tough to find people with the right skill set, this is a great option. 

You can find virtual employees who are looking for full and part-time work. Generally, people looking for remote work opportunities are doing so to find a better work/life balance. 

When you hire employees, you cover payroll taxes and other associated expenses.

The Internal Revenue Service (IRS) has set guidelines for determining if someone is an employee or an independent contractor. 

Both are excellent options and can help your business grow and thrive.

 

Top Reasons to Use Freelancers or Virtual Staff

There are several reasons that freelance and virtual talent are an excellent option for your growing business.

  • Quality. The quality of freelance and virtual talent that’s available is genuinely remarkable. Whatever your need, you can find a dedicated, driven, experienced person to help you on a freelance basis or as a virtual team member.
  • Flexibility. Freelancers and virtual staff are used to doing what it takes to get the job done and offer flexibility in skills, hours, and costs.
  • Logistics. Freelance and virtual staff often provide their own computers, office supplies, and space. 
  • Availability. When you hire freelance resources and virtual team members, you aren’t limited by geography to find expertise and support. You can find and hire a team member who’s located anywhere with good internet access. 

 

How to Get Started

The first step is to determine the type of help you need. To do this:

  • Consider the needs of your business and make a list of the tasks that must be done.
  • Put a star next to those activities where you have the expertise, time, and passion for doing the job well.
  • Draw a circle around those that don’t make sense for you to do. 
  • Make a list of the tasks you’d like to assign out and consider what type of help you need to accomplish them.

 

Find a Talent Partner

Using a platform like HireMyMom.com is a great way to source qualified candidates who are specifically looking for remote and contract work. HireMyMom has helped thousands of small businesses find the perfect candidate for their business while helping place thousands of mom professionals in their dream jobs. You can save time and money by turning to a site dedicated to connecting driven mom professionals with small businesses. 

When you post a job on HireMyMom, you’ll find a community of dedicated, professional women who are actively seeking opportunities with like-minded employers. When you post your job, you’ll quickly have access to a wide array of qualified candidates who will be dedicated to helping your business succeed and grow. The site attracts job seekers from across the country with various specialized skill sets and a desire to work hard for you.

If the prospect of a nationwide search daunts you, consider our concierge service to help reduce the amount of leg work you need to do. HireMyMom’s Concierge service was created for busy entrepreneurs and small business owners, like you, who need to hire help but don’t have the time or desire to go through the time-consuming process. With our full-service Concierge service, our HR Specialists will do it all for you from start to finish and present you with the top candidate(s). 

Visit HireMyMom.com/employers to start building your dream team.

 

 

 

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What is a Virtual Assistant? And Why Smart Business Owners Use Them

Imagine a world where you focus on growing your business, and all your administrative, technical, and customer service tasks are cared for by capable and dedicated hands. If this scenario sounds like an unachievable nirvana, you’ve likely never heard of a virtual assistant. Virtual assistants (VA) can save the day–and your sanity. Knowing how to find and use VAs can change your life as an entrepreneur and help you take your business to the next level.

 

Why Use a VA

As you start and grow your business, it’s easy to fall into the trap of doing it all. You manage your calendar, pitch products, book travel, invoice clients, monitor your social media–all of it. But that’s neither sustainable nor advisable. First of all, you can’t be an expert in everything. Even if you are an expert in things as varied as social media, accounting, and marketing, managing it all is too much for one person who is focused on launching and growing a business. 

Recognizing that you need help and finding it is not a failure. Rather, it’s a way to set yourself up for success. Recognizing the need to outsource tasks, such as those that are administrative, technical, or generally outside your wheelhouse, is a sign of growth and commitment to your business. By outsourcing tasks that distract you from the core work of growing your business, you are showing your commitment to success in the areas that matter by focusing on what’s important and the things that make your business great.

 

More about VAs

VA’s are a real game-changer for many entrepreneurs because they can save you so much time and hassle as you scale your business. Often, VA’s have their own computers and other office resources. Some VA’s work for more than one client on a part-time basis and others work for a single client.

And, they commonly participate in support networks to continue learning and growing. Many have extensive contacts within the VA world if you find you need additional or focused support. 

There are two main types of VA’s. General VA’s can help in a wide variety of areas and those with a specialty within an industry or specific tasks. 

 

General VAs

A general VA is often a jack-of-all-trades who can help you with various tasks across categories. Think of this person as your day-to-day go-to resource to get things done. 

If you think of a traditional office, the general VA is like an executive assistant. The person who functions as the nerve center of the office, keeping people and projects on track. They can offer on-demand support, just how and when you need it. For example, general virtual assistants often perform:

  • Administrative tasks, including:
    • Managing your email and calendar
    • Arranging travel 
    • Performing receptionist duties (including answers calls, which are easily transferred to any phone in the world)
    • Managing files (including creating a file management system)
    • Taking minutes in meetings
    • Planning  events 
    • Issuing invitations
    • Entering data 
    • Creating reports and slideshows for presentations
    • Running personal errands, such as online shopping for holiday and birthday gifts
    • Answering support tickets
    • Transcribing voicemails, podcasts, or video content
    • Building databases
    • Maintaining mailing lists
    • Booking appointments
    • Entering CRM updates
    • Creating and managing spreadsheets
    • Updating web site pages
    • Creating PDFs, forms, and templates
    • Conducting basic research
    • Recruiting other resources, as needed
    • Serving as a liaison between you and other team members
  • Technology services, including:
    • Training team members to use new and existing software
    • Managing software
  • Customer Service tasks, including
    • Responding to customer emails and calls
    • Sending routine messages, like birthday wishes and reminders
    • Identifying trends from customer emails and calls and bringing them to your attention
  • Marketing and Social Media activities, including
    • Setting up, managing, and updating social media accounts
    • Creating large email lists
    • Testing and sending email blasts
    • Setting up Autoresponders
    • Publishing blog posts, managing comments, and replying to comments
  • Basic Financial tasks, including:
    • Bookkeeping
    • Invoicing
    • Entering receipts
    • Managing accounts receivable

 

Speciality VAs

A specialized VA possesses specific skills and know-how in a distinct area or industry. A specialist VA is more of a resource for particular projects or elements of your business. If you think of a general VA as an executive assistant or office manager, the specialty VA is more like a department head–the person with deep knowledge about a specific function or area.

Some Specialty VAs often focus on an industry, like real estate. However, many have deep expertise in a specific area, such as:

  • Social media
  • Research
  • eCommerce
  • Marketing 
  • Accounting/bookkeeping
  • Content creation and editing (written, audio, and video) 
  • Graphics (Design and photography)
  • Project management services
  • Mobile app development

Specialized assistants can complete more complicated and in-depth tasks within the specialized area. For example, a general VA can post a Tweet or update Instagram. A specialist can help with more in-depth work, such as embedding SEO words into posts.

Sometimes a general VA and a specialist work together. For example, a specialized VA with a background in web development or graphic design can create new material that a general VA can update and tweak over time.

 

Can One VA Do it All?

No. As you can see from the lists above, one VA–even the best VA available–can’t do all of these things. So, the trick is knowing what you need in a VA, writing the job description that covers your needs, and finding the person–or people–that you need.

VAs are so flexible. It’s easy to staff up and down, based on your needs. 

 

How to Get Started

VA’s can be remote employees or independent contractors who work from home. Both models work well depending on your needs. 

The first step is to determine the work you want the VA to complete. This thinking creates a scope of work and helps clarify what you’d like to have completed, outlines the timeframe, and estimates the number of hours needed to complete the project. 

Once you assess the scope of work, consider the type of VA you need, a contractor or an employee. If you have several needs, you may need a combination of resources to fill your needs.

For example, depending on your workload, you may want to bring a general VA on as an employee. You may also want to find a specialized VA to create your website and another specialized VA to build out your marketing plan. Because these are both shorter-term needs, a freelance resource may make more sense for those roles.

If you aren’t sure who qualifies as an employee and who qualifies as a contractor, here’s a handy rule of thumb: 

  • You pay independent contractors for the result of their work. You don’t have control over how, when, or where they do the job.
  • You pay employees for the result of the work and the ability to control how the job is done.

Usually, independent contractors are in a different business than your own. For example, freelancers, like artists, editors, and writers, are often independent contractors. Independent contractors can also include outside companies doing work for you on an ongoing basis. The Internal Revenue Service (IRS) has set guidelines for determining if someone is an employee or an independent contractor. 

 

How to Find Your VA

With a good handle on what type of support you need, the next step is to create a job that highlights the skill set you need. Outline the tasks you want the VA to perform, detail the working conditions (onsite, virtual), and clarify your expectations for hours.

Expect to pay between $15 and $45 an hour, depending on the skills and experience you need to complete your tasks. 

Then, post your job on HireMyMom and relax while resumes for good candidates arrive in your inbox. Once you’ve narrowed the field, set up interviews, choose a candidate, check references and make a job offer. 

 

Why Use HireMy Mom

HireMyMom.com is a great place to find a VA that is right for all your needs for three reasons:

  • HireMyMom has exclusive partnerships with three top-rated VA training programs, creating a deep bench of talented professionals who visit the site looking for opportunities.
  • When you post your job, you’ll quickly have access to a wide array of qualified candidates who will be dedicated to helping your business succeed and grow. The site attracts job seekers from across the country with various specialized skill sets and a desire to work hard for you.
  •  HireMyMom’s Concierge service can streamline the process for you. The service was created for busy entrepreneurs and small business owners, like you, who need to hire help but don’t have the time or desire to go through the time-consuming process. With our full-service Concierge service, our HR Specialists will do it all for you from start to finish and present you with the top candidate(s). 

 

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Are You a Freelancer or Do You Depend on Them? Take Action to Protect Your Business Relationships from the PRO Act

As busy entrepreneurs, freelance professionals, and parents, it’s easy to lose track of all the potential legislation pending in Washington. That’s especially true right now, with school closures and pandemic-related restrictions forcing many of us to rethink our business models. 

But, a bill called the PRO Act is winding its way through the legislative process and, if passed, could have severe repercussions for freelance professionals and the small businesses that depend on them.

Whether you are a freelance professional or you hire them, this legislation could affect your business model. If it becomes a law, the PRO Act could limit job opportunities for mothers, retirees, and college students who depend on the freedom and flexibility that comes with contract work. And, the new rules will make it more difficult for small businesses to find the flexible, dedicated, and professional support that makes it possible for them to thrive.

In this blog, we’ll tell you more about the bill and how you can take action.

 

What is the PRO Act?

The PRO Act stands for Protecting the Right to Organize (PRO) Act (S. 420/H.R. 842).

It’s the most comprehensive labor relations legislation since the National Labor Relations Act (NLRA) of 1947. The bill contains a variety of provisions that affect contractor workers and employers. (Here’s a summary from the U.S. Chamber of Commerce.)

 

How the Bill Affects Contract Workers

Most concerning, it requires workers who are now classified as independent contractors to be treated as employees who are free to form a union. While many freelancers are likely not interested in starting a union, the prospect of unionization and the requirements to treat freelancers as employees could have serious consequences for freelancers and the businesses that hire them.

Currently, independent contractors are exempt from labor laws and can’t form a union to bargain with an employer. If enacted, the definition of “employee” would expand to the point that it endangers freelance professionals’ livelihood.

Work is likely to be restructured well before workers can even consider organizing. According to Michael LeRoy, an expert in labor law at the University of Illinois Urbana-Champaign, by encouraging businesses to circumvent the law in two ways.

First, the law would incent some employers to automate jobs that can be done remotely. 

More concerning is that businesses would be forced to avoid working directly with contractors, who they’d have to treat as employees. The most likely way they’d do this is by using an agency, who serves as an employer for the contract employee. 

For example, when a small business owner decides to hire a freelance virtual assistant or social media manager, the owner will turn to an agency to avoid having an employee on the books. The agency would serve as the “employer” and charge a fee to both the business and the freelancer.

The net effect will be to reduce the freelance professional’s negotiating power, raise prices for small businesses, and reduce the contractor’s income because they are now sharing their fees with an intermediary. It’s hard to see any winners, beyond the agency, in this scenario. 

When we think of all the small businesses and home-based mom professionals we’ve worked with over the years through HireMyMom.com, we know firsthand how these rules could backfire and hurt freelance professionals and small businesses.

 

What Problem is the PRO Act Trying to Solve?

Sometimes companies misclassify employees as independent contractors to avoid costs associated with having employees. In many cases, these workers function as full-time employees for the business. But, because they aren’t considered employees, the employer does not pay the associated costs, such as unemployment insurance premiums and payroll taxes.

While we can understand the motivation to change that dynamic, this bill goes about it the wrong way. 

According to Forbes magazine, genuine independent contractors don’t want to be considered employees. They have many clients and prefer the flexibility and freedom of independent contractor status. 

This perspective reflects our experience as well. We’ve worked with thousands of employers seeking mom professionals and mothers looking for meaningful work that lets them show up for their families on their own terms through HireMyMom.com. In many cases, a contractual relationship is the best scenario for all parties. This law will harm both sides of this equation. 

In fact, this bill could disproportionately affect our job seekers–especially the virtual assistants, copywriters, project managers, bookkeepers, and social media managers, who have successfully launched businesses and are thriving as independent contractors.

 

What’s Happening with the PRO Act

On March 9, the U.S. House of Representatives passed the PRO Act. The Senate can now choose to consider the legislation. President Joe Biden has voiced support for the bill becoming law.

The PRO Act has a long history. It was initially introduced in May 2019 and failed. In May of 2020, it passed the U.S. House of Representatives, but the Senate did not pick it up. Now that Democrats control both the legislative and executive branches of government, the bill has better chances of moving forward.  

 

Take Action 

Reach out to your elected representatives and let your voice be heard.

Let your representatives know that you depend on the freelance economy and want to ensure it isn’t negatively impacted by the PRO Act.

 

 

 

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Share the Love! Recognition is the Key to Happy Teams

People are like flowers. They bloom when they get attention. In the workplace, recognition often serves as the sun that helps feed your team and encourages them to keep up the excellent work. But, when you manage a team of remote workers, the traditional ways of thanking your team and showing appreciation may be more difficult. Team lunches, impromptu donut days, or stops at the coffee shop for a quick “well done” cup of joe are tougher to pull off when your team is scattered all over the country. 

So, what to do instead? Here are our tips for making appreciation part of your business’s culture and a list of suggestions to help you find the right tokens of your appreciation to share with your team.

 

Learn the Love Language of Your Employees

The first step is to do a little homework and find out what types of appreciation your employees find meaningful and what things don’t resonate–or worse, backfire. For example, some people love to hear their praises sung publicly. But, one person’s moment of glory can be a cringe-inducing experience for someone else. 

To find your team’s temperature, start by asking team members how they feel about recognition options as part of a regular conversation. Asking these questions may feel a little strange at first, but can be quite natural with practice. As you have meetings with each team member, casually ask about specific recognition preferences and file each person’s thoughts away for use later. 

Ask about specific options. For example, a team shout out, an afternoon off with pay, a spa gift card, a new chair–throw in whatever you are considering as part of your recognition plans to get a good sense. Also, ask each employee for ideas.

If that feels uncomfortable, another option is to send out a team survey asking each person to rank specific recognition options in terms of preference to get a pulse of what your team members genuinely appreciate. Include a write-in box so team members can contribute ideas, too. (If you take this route, consider sharing the survey results with your team so that everyone knows what matters to each other and recognition can become a team sport.)

As you are in the information-gathering stage, observe the way your employees recognize others. Do they start calls with a round of thank you’s? Are you often copied on notes where one team member praises another? These are clues about your current recognition culture. You may find that you want to build on it or head in another direction.

Finally, consider what makes the most sense for you. 

  • What’s your comfort level with recognition? Does it come naturally, or is it a muscle you need to build? 
  • What does your budget allow? If you don’t have a specific recognition budget, don’t worry. There are several ways to acknowledge good work and effort without spending money, and they are all appreciated. (See our ideas for recognizing your team below.)

Answering these questions will help you frame your thinking around recognition options for your team. Make a list of the ways you want to acknowledge others. 

 

Make Recognition a Practice

Now that you’ve done the research to determine what matters to you and your team and considered how you’d like to see a recognition culture grow for your business, it’s time to make a plan. Pick a few ideas from the list below and commit to sharing recognition at specific intervals. The right amount of recognition will vary based on your personality and team size. Find the right cadence and add the practice to your calendar. Don’t worry if it feels forced at first. It will get easier.

 

Ideas for Recognizing Your Team

First, let’s look at low and no-cost recognition ideas:

  • Say thank you often. It seems simple, but it’s easy to forget when you are in close contact with someone, and it goes a long way. Hand-written thank you cards, greeting cards, and emails are all effective. 
  • Start or end each team call with shout outs for good work.
  • Schedule quick one-on-one meetings with team members to share positive, encouraging feedback. When on these calls, make a point of not sharing constructive feedback or talking shop. Keep it to a few minutes of personal chit chat and a big helping of thanks.
  • Host a virtual award ceremony to recognize a great quarter or completion of a big project. Ask team members to present tributes to each other or serve as the MC who praises each person.
  • Praise your team via social media. You can use your business accounts, so all your customers see it, or you can add an endorsement of a person on LinkedIn.

If you have a small budget, want to recognize a significant contribution, or celebrate a milestone, here are some ideas to get the most bang for your buck.

  • Embrace the value of the surprise gift.
    • Send flowers for a job well done.
    • Treat the employee (or team) to lunch with a gift card to a local restaurant.
  • Personalize it! Order a personalized commemorative object, such as a nice pen, a plaque, or coffee mug, as a thank you for work on a specific project. 
  • Consider workplace perks as a thank you.
    • Offer increased flexibility.
    • Give the employee an unexpected afternoon off with pay.

If you have a bigger budget or just feel more comfortable using cash or gifts as a thank you, there are many options available.

  • A cash bonus is always welcome. Services like Zelle or PayPal can instantly deliver a cash boost as a thank you. Even a relatively modest amount of cash is welcome. Everyone enjoys finding an unexpected $25 deposit in their account.
  • Gift cards for travel are fun ways to say thank you. With a gift card, the size is not that important–it truly is the thought that matters. (Bonus idea: With travel difficult due to COVID-19, many people dream of their next vacation. Enlist a strategy of sharing travel-related gift cards as thank-you’s over the next few months to help your team see clear to a time when vacations and travel will once again be part of life. When they finally take the vacation, they’ll remember how you helped to make it possible.)  
  • If your team is home-based and you want to go big, consider using home office equipment as a thank you. Options include standing desks, comfortable chairs, or other office pieces that can make your team member more comfortable and productive each day.

 

What Do You Do?

Recognizing your team members goes a long way toward building an effective team and keeping people engaged. I’d love to hear more about how you acknowledge your team and the results you’ve seen.

 

 

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Happy New Year! Here are the Work-at-Home Trends Coming Your Way

As we look to 2021, everyone has questions about what the year will bring in terms of public health, the economy, and the future of work. If 2020 has taught us anything, it’s that making predictions about the future is a risky proposition. But based on what we are seeing for remote teams and remote work in 2021, here are some things we feel we will see in 2021.

 

Remote Work Continues to Grow

COVID remade the workplace quickly, and many offices were (and are) shuttered. This rapid change opened many eyes to the possibilities of working from home for workers and employers–including those who had not previously been interested in virtual work setups.

While some workers may be returning to the office in 2021, Newsweek recently reported that the share of those working from home and who wish to continue is large and growing. This finding, coupled with the fact that businesses that have not previously searched for remote team members are warming up to the idea, tells me the future of working-at-home is stronger than ever. I expect it to grow quickly in 2021 and beyond because remote work offers so many benefits for each party, including:

For workers:

  • No commute.
  • Flexible schedules.
  • More family time.

For employers:

  • Larger talent pool.
  • Lower real estate costs.
  • More flexibility to add talent to the team.

 

Better Collaboration

With all the benefits of remote work, team communication can still be a challenge. But, I expect that to improve in 2021 as teams settle on collaboration processes that better meet their needs. Expect Zoom calls to be used more strategically going forward and for open knowledge sources to gain traction as we move into 2021. I also expect old-fashioned telephone calls to re-emerge as a critical communication method. People will crave the benefits of conversation without the fatigue that comes from Zoom calls. 

 

Greater Focus on Growth and Development

As people get through the pandemic and look to the future, many are likely to be interested in enhancing their skill sets for greater flexibility and increased economic security.  As a result, I expect to see more people focus on rounding out their skills through online professional development, webinars, and professional organizations. Many online platforms offer remote training. (Check out the training options provided on HireMyMom.com.) I expect new training options to appear and more people to take advantage of them in 2021.

 

More Need for Virtual Assistants and More Virtual Assistants

I expect a sharp rise in the number of people looking for a Virtual Assistant (VA) and the number of people entering this line of work because it offers many benefits for both parties.

VA’s take care of many tasks, including email response, appointment setting, travel planning, and calendar management. It’s a great business model because it solves a problem so many business owners have–squeezing more tasks into a day. Small business owners looking for on-demand support or help with administrative tasks find VA’s indispensable.

It’s also an excellent lifestyle for moms who want to control their own time, skip the commute, and put family first while still keeping professional ambitions alive. For many moms who found themselves without school or childcare options in 2020, launching a business that provides economic security and flexibility is a top 2021 priority. I expect the popularity of online Virtual Training to grow quickly next year. If you’re interested in exploring this career path, we’ve rounded up the best VA training options so you can find the one that works best for you.

 

Evolving Recruiting Methods

Employers and job seekers will continue to find new ways to connect. Many business owners are turning to smaller, niche job sites that specialize in candidates with specific backgrounds or profiles, like HireMyMom.com. Likewise, top-notch professionals looking for companies dedicated to supporting remote work in the long-term are turning to the same sites. 

Using a niche platform dedicated to connecting driven professionals looking for remote work can make the recruitment process faster and easier for both parties through shared expectations about work arrangements. 

Small business owners appreciate sorting through a more manageable pool of candidates specifically looking for remote work. Professionals dedicated to working-from-home can limit their search to like-minded employers, creating a win-win situation that I expect to continue in 2021 and beyond.

 

New  Interview Techniques and Questions Emerge                                                                                                                           

The emergence of COVID-related regulations has accelerated the trend of moving interviews from in-person affairs to calls and video conferences. I expect this trend to continue. As interviews move out of the conference room and on to Zoom calls, the interview process changes along with the script that many have used for decades.

Expect larger groups of people to participate in the interview process, leading to a more robust review of the candidate. I also predict that employers will consider more candidates for the same role. Questions that focus on soft skills will take center stage, as teams know that communication skills, teamwork, and self-motivation are essential components for successful virtual teams. Direct questions about experience effectively contributing virtually and managing projects and people from a home office will emerge as a critical line of interview questioning.

Job seekers will also ask new questions, including pointed questions about work expectations, dedication to maintaining a remote team, hours flexibility, and opportunities to grow within the company.

 

What Do You Expect?

I’d love to hear your predictions for 2021. Please share them so we can all compare notes next year. No matter what happens, I wish you and your family a safe, healthy, and prosperous new year.

 

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