Employer Success Story: Becky Avila

What is your top advice for small business owners looking to hire remote talent?

Get clear with your company vision and find someone who fits into that vision for your company! You can always train tasks and for positions, but you can’t teach someone character. Find people with strong, moral character.

What is your top tip for working with a virtual team?

Accountability is key. Having clear metrics of what is success for any role will help you (& them!) know how things are progressing.

Why did you decide to use HireMyMom.com for your hiring needs?

Finding people that may match our company culture.

What piece of advice do you wish someone had given you at the start of your business career?

Challenges will come- stay the course. Always be growth minded.

What do you see as your greatest success in life?

Having my business built around my life and not the other way around. I love creating margin in my life so that I can honor God in anything I do.

 

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Seven Keys to Conducting Productive, Low-Stress Performance Reviews for Remote Teams

If the idea of delivering a performance review strikes fear in your heart, you are not alone. Many people rank receiving or giving a performance review right below getting a root canal. That’s because performance reviews are awkward. When you have a virtual team, performance reviews can feel that much more uncomfortable because you miss out on the benefit of seeing body language.

Although awkward, performance reviews are also essential. They can become comfortable affairs that lead to rich conversations and serve as a catalyst for growth for you and your team.

Having the right mindset for performance reviews is an excellent first step to making them more effective for you and your team. Specific tactics can help ease the planning and delivery process. Read on to find recommendations for both.

 

Keep the Objective in Mind

As you start thinking about performance reviews, remember why they are essential. Performance reviews lead to better performance and greater connection. They are not designed to serve as a “gotcha moment” or a time for recriminations. It’s not a report card like the ones issued in school. It’s a chance for two professionals to honestly discuss how things are going and to look to the future to consider possibilities.

All feedback sharing, and particularly performance reviews, are a tool to deepen relationships between you and your team members. As team members, you share the same goal. But, you both have different perspectives on success. As a business owner, you want to see your business succeed and likely derive great personal satisfaction from that success. Your employees crave personal success through a job well done. In the end, you know your people and understand that they care about the success of your business. Discussing performance is simply a shared acknowledgment of your relationship and its importance for your mutual success. It reflects a commitment to each other’s development.

 

Make Feedback an Ongoing Process

One way to make performance reviews easier is to share feedback throughout the year. Like any skill, practice makes progress. If you only share feedback at specific intervals, flexing the feedback muscle will feel unnatural. You can normalize the sharing of feedback to set a tone of open, two-way feedback with your team. 

Try adding the phrase: “in the spirit of continual improvement” to your vocabulary when communicating with your team. Then, add observations of your performance as well as the groups. For example, try closing meetings with a few comments about the week and encourage employees to do the same. Encourage people to share thoughts about what’s going well and what’s not. Ask people what they are learning. Share your observations about how work is flowing and what you are learning. Be honest about the things you wish you’d done differently and point out that that it’s all in the spirit of continual improvement.

People feel heartened when their leaders are honest about what’s working and what’s not. Constant sharing promotes growth and normalizes the feedback process, especially when feedback is flowing in all directions. 

 

Establish Set Intervals for Performance Reviews

As important as it is to offer ongoing feedback, establishing specific intervals to conduct performance reviews is also essential. 

Many people find that an annual cycle offers the best timing for employee reviews. Annual reviews provide sufficient time intervals between reviews, allowing people to apply feedback from the prior year. This schedule generally works best for long-term employees who work on complex, long-lead projects.

Quarterly review cycles might be suitable for your team if your team members are less experienced, have a shorter tenure, and work on shorter-term projects. In this case, more frequent formal feedback can aid in development.

The key is that review intervals aren’t a one-size-fits-all affair. You might even use different cycles for different team members or at different points in your business. You’ll find success comes more effortless if you have a process in mind and share it with your team members, so you all know what to expect.

 

Set Yourself (and Your Team) Up for Success

You can take a lot of the stress out of performance reviews for you and your team by establishing a few rules of the road designed the ease the process for all parties.

  • Follow a “no surprise” policy. One way to reduce trepidation is to avoid holding a year’s (or quarter’s) worth of developmental feedback until the official performance review. Instead, share developmental input along the way, so employees have a chance to act on it. Any feedback shared during a formal performance review should be a repeat of themes you’ve already discussed. Establish a policy that the performance review is not a time to share previously unheard grievances.
  • Encourage two-way communication during the review. Approach the meeting as a discussion, where you and your employee both openly discuss feedback, not a lecture about all the things that went right or wrong.
  • Take stock of the entire period. It’s easy to be swayed by recency bias and focus on the projects completed most recently. But, with a performance review, it’s vital to have an objective look back at the entire period encompassed for the review. To ensure you have a complete perspective, look back at notes, consider previous projects, and add results from work done across the review period.
  • Gather more than one perspective for the person you are reviewing. If your team is large enough, ask team members to review each other and share their perspectives. If applicable, ask for customer and vendor feedback on each person’s performance. This practice can give you a fuller view of someone’s performance.
  • Ask your team members to complete a self-evaluation as part of the review process. Encourage them to include perspectives on strengths and weaknesses over the last year and set goals for the coming year.
  • Remove money discussions from the performance review. Let your team know that the review will take place in two parts. The first portion will focus on performance over the last period, looking forward to the coming year. The second part of the review process will include a discussion about pay, bonuses, and raises, if applicable. Setting this expectation makes for a more productive performance review and makes it easier for employees to hear your feedback rather than eagerly awaiting pay news.

 

Create a Comfortable Environment

Another way to reduce the stress associated with performance reviews is to create a comfortable situation for you and your employee. Here are some ways to do that:

  • Schedule the review well in advance. About a month before the review, send an invitation to the employee so she can plan accordingly. Setting time aside makes it easier to focus on the review and shows that you see the review process as part of a meaningful conversation rather than just another task.
  • Set aside enough time to talk. A good rule of thumb is to add 30 minutes to what you think you’ll need. That way, you won’t feel rushed, and you’ll be able to have a fuller conversation. If you are only sharing positive feedback, resist the temptation to cut this short and only schedule a brief review. Sometimes the richest conversations come about when time is available to talk. You can always end the call early.
  • Share a written summary of the feedback in advance. Giving the employee a chance to review your feedback before the formal review leads to a more productive conversation, an opportunity to ask questions, and a fuller discussion of performance. It also means that you won’t have that awkward feeling of reading a review to your employee during the time set aside for the review.
  • Use a comfortable format. If you regularly use Zoom or other video conferencing to connect, do the same for the performance review. This isn’t the time to try out new video conferencing software. An old-fashioned phone call is a great option if that makes it easier to talk more openly. Meet in person if schedules and distance allow.
  • Be open to hearing the employee’s perspective on your thoughts. Her thoughts can provide you with greater insight into her performance and give you hints for coaching opportunities.

 

Arrange Your Own Performance Review

When you run the business, feedback on your performance can be tough to gather, and a formal performance review may not seem feasible. But, both are essential for your growth. Encourage contractors and employees to review you and offer feedback on areas where you excel and those where you can improve. This can open your eyes to some blind spots you might have in your performance and help you grow as a leader

As you make the request, share this document with them and remind them of the no surprise policy. You will benefit when your team is open and honest with you.

 

How to Handle Negative Reactions

Despite your best intentions and after following all the guidelines outlined here, you may still encounter negative reactions from employees during a performance review. While it can be unsettling, try not to take it personally or to respond in kind. When employees are upset by performance evaluations, it shows they care and take their work seriously.

In some cases, it may be best to pause the review and let the employee take some time to regroup before finishing the discussion. Depending on the feedback, the two of you can decide the best way to move forward with the review and your relationship.

Finally, don’t shy away from performance reviews to avoid adverse reactions. Reviews are critical tools that can help your business grow, help you develop as a leader, and help your employees as they work toward personal success.

 

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Ready, Set, Win! A Business Coach Can Help You Get Results Now

The word coach often conjures up an image of a teacher in polyester shorts, a whistle, and a high school gym. But, as an entrepreneur, there’s a different kind of coaching that might make sense for you and your business–a business coach. The right coach can take your business and your leadership skills to the next level. For this blog, we’ve turned to two successful coaches to help explain who can benefit from coaching, the circumstances that best lend themselves to coaching relationships, and how to tell if coaching is right for you.

 

Types of Business Coaching

There are two different types of business coaching–business development coaching and personal development coaching.

  • Business development coaching provides a distinct focus on growing an aspect of your business or solving a specific problem, like customer service or e-commerce-related issues. It can include overall business planning activities, such as plotting growth, growing revenue, finding new customers, and fine-tuning operations. In essence, a business development coach serves as a  subject matter expert for your business.
  • Personal development coaching can help you grow as a leader by relieving the loneliness that often accompanies owning and running a business. With a personal development coach, you can increase your emotional resilience in business, learn to delegate, and explore the values you want to drive your work.

Coaches often specialize in one aspect or the other. You may find that both types of coaching make sense for your business at different times.

 

Why Get a Coach

A coach can provide the benefits of a business partner without the hassle of bringing in a partner. Your coach listens, suggests, and helps you process your thoughts. A solid coaching relationship offers you the space to be honest and confidential with someone who cares about your business but is not invested in it like an employee or your spouse. A coach can provide a fresh perspective on the issues you are facing.

“When you run a business, the support you have around you is not at the peer level,” said Texas-based Patrick Pitman, CEO of E-business Coach, Inc. “There’s no executive team to bounce ideas off. The owner is often the senior person in the organization. It can be lonely.”

Pitman explained that many of his clients report stress relief after talking to him and gaining new insight. 

If you suspect you may benefit from a business coach, the first step is to identify the type of coaching you need. 

In general, a business development coach is a good bet if you have a well-defined problem that can be solved with a burst of outside expertise from a subject matter expert. Generally, these types of relationships last 8 to 12 weeks and result in a well-defined solution quickly.

A personal development coach is generally a longer-term engagement–usually lasting several months or a year. A personal development coach can help guide you as you clarify your values, consider possibilities, and ponder significant issues about your business’s direction or leadership style. If you pursue this type of coaching, it’s essential to carve out the time to commit to the process.

“Change can be slow. Give yourself the room,” Pitman suggests.

 

Signs You Might Need a Coach

There’s no one-size-fits-all threshold for when coaching makes sense. But, if you are experiencing the issues below, coaching may help you move forward.

  • You find yourself returning to the same problem over and over again. For example, you may know that you have a great sales team, but your customer support network needs work. You make changes, but your customer service team still doesn’t quite sing. A business development coach can help.
  • You face issues outside your area of expertise. Entrepreneurs often start a business because they are passionate about the product or service they offer. However, over time, elements of the company outside of that core passion, such as staffing, accounting, inventory control, and marketing, can sap the joy that came from launching the business. A business development coach can support you through areas of work outside of your core knowledge and interest.
  • You are missing your revenue goals. A business development coach can help you identify the issue, refine your business plan, identify areas where revenue may leak, and brainstorm new marketing or business plans with you.
  • You feel overwhelmed. When you own and operate a business, the work and emotional demands can eat away at the fulfillment you once found in running the business. A personal development coach can help you find your way again.
  • You are ready for the next thing. But you aren’t sure what that is or how to proceed. A personal development coach can help by focusing your thinking and refining the next steps for your business journey if you face these issues.
  • You feel stuck. Sometimes fresh perspective and insight from an outside source can help you put a finger on the issue and move forward.
  • You need an accountability partner. A coach can provide the push to get things done by serving as a person who helps you stay on track with your goals and moves you forward as you tackle new or complex projects.

 

What to expect from a coach

Different business coaches offer different services and use different mediums to connect with clients. Business coaching is available by phone, via Zoom, and in-person. While most coaches provide individual services, some offer group sessions.

Christal Allen-Harrahill, the Las Vegas-based owner of Business and Life Coaching with Christal, said that some small business owners enjoy local group sessions as they provide a peer group that helps drive results and creates relationships with local people.

When you meet with a coach, the two of you can:

  • Address specific business problems.
  • Set goals and do overall business planning.
  • Discuss methods for over-the-shoulder consulting on a variety of issues.
  • Create strategic plans, including succession plans, if you suspect that you may want to step away from the business to focus on other endeavors.
  • Explore ways you can improve your connections with those around you through stronger relationships.
  • Clarify your values and mission as a business owner and entrepreneur.

 

What a Coach Can’t Do

While the coach can help you feel equipped to do things, the coach won’t do things for you. For example, a coach can guide your decision-making but won’t make your decisions for you. A coach can help you set goals and plan to achieve them but won’t join your team.

“I always tell clients that I’m not a fairy godmother,” said Allen-Harrahill. “It’s a two-way relationship. Ultimately, you need to take action. But, I can help you face mindset issues that might get in the way or work through issues with you.”

Pitman agreed. 

“A coach can’t make decisions for you. A coach is a facilitator of your own decision-making,” he said.

 

How to Find a Coach

The coaches I talked with agree that your network is the best way to find a coach. Ask your business acquaintances who they have used and ask for a referral. If you are looking for a business development coach, your industry contacts can help you find people who specialize in your line of work. 

Once you have a few leads, preview the coach’s work on social media. Check out his or her YouTube videos and read online newsletters.

For personal development coaching, a good personality fit is essential. Allen-Harrahill suggests meeting the coach before proceeding.

“Do a quick discovery call to see if there is synergy there,” she suggested.

 

Budgeting for Coaching

The cost of coaching varies based on the type of coaching you are seeking. Ongoing coaching usually involves a monthly fee that can range from $300 to $500 a month or more depending on the specialty and expertise. If you opt for ongoing coaching, make sure you are committed to making the time to dedicate to it.

Coaching for specific business problems varies based on the complexity of the issue, the time to resolve it, and the industry. Other factors can also drive costs. For example, it’s generally less expensive to work with a coach via Zoom or by phone. However, depending on the issue, it may make sense to bring a coach onsite, even if it costs more. When judging the price of coaching, consider the cost of not solving the problem in addition to the cost of the coach.

 

Take the leap

Getting a coach can change the trajectory of your business and your life as an entrepreneur. I encourage you to look into finding a great coach to help you reach the next level in your business.

 

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Employer Success Story : Nicole Liloia

What is your top advice for small business owners looking to hire remote talent?

It’s so important to not only be specific about the support and skills you need now, but also assess what you might need in the future so that you can stick with the same person and further their role with your company. It allows you to avoid having to hire multiple people and saves you both time and money.

What is your top tip for working with a virtual team?

Have regular meetings with them so that there is open communication — don’t just reach out to them via email or a project management tool. Connect with them regularly through zoom so you can get to know each other better and learn more about each other’s personality so you can support each other better as well.

Why did you decide to use HireMyMom.com for your hiring needs?

I had gotten an amazing recommendation from a client and was excited to try them out myself.

What piece of advice do you wish someone had given you at the start of your business career?

To make sure I continually nurtured connections with other business owners regardless of how busy I was at the time — it really opens you up to new possibilities that you might not have known about otherwise and also allows you to get multiple income stream opportunities as well.

What do you see as your greatest success in life?

Leaving my only 9 to 5 job when I had experienced extreme burnout and taking time off to travel and see the world. It was actually my inspiration to create an only business 8+ years ago because I wanted the ability to travel anywhere while I worked so that I could stay longer and absorb the culture more.

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Five Keys to Building Time-Saving Systems for Your Small Business

When you run a business and lead a team, a lot is happening each day. And, you are likely involved in managing all or most of the work. The chronic stress of shouldering this responsibility can wear down the most dedicated of entrepreneurs. What’s more, it can prevent you from the meaningful work that can help you grow your business and expand it to the next level and beyond. 

The good news is that by creating a system for portions of your work, you can achieve a level of automation that lets you work more effectively on the things that matter, add predictability to your business, gain some time back, and make your life easier. 

The trick is identifying the processes that are ripe for systemization and selecting a system that works for you.

 

What is a System?

Simply stated, a system is a set of processes, tools, people, and strategies that all work together to solve a problem or achieve a goal. 

Creating a system for your business makes every day easier because it lets you have specific actions on autopilot. When routine processes run on autopilot, you are freed from investing mental energy or time into those processes. In short, creating a system for your work can make you more productive. 

Many of the companies you patronize every day have systems in place to automate some element of work. For example, when you order from Amazon, a team follows the steps to get your package to you. The team follows the same steps for each package, which means they have a system in place. Likewise, if you order pizza from a local shop, the workers follow a process to ensure the quality of each pizza. 

At the extreme, emergency responders have a system to respond quickly and efficiently when calls come in. Imagine if the fire department had to start from scratch and wait for each person to gather needed items before proceeding to the call. Firefighters have a system for collecting all needed equipment and getting on the truck as quickly as possible. 

 

Why You Need a System

Finding the right system can free you to focus on more significant, big-picture issues for your business, like business development. It can also make it easier for you to outsource portions of your work to a team. The right system can also help you find more personal time, too. 

If you are just getting your business started, having an organizational system can help make tasks seem less overwhelming. For example, if you produce a video each week, at the beginning the process can feel like a lot of work. But, with a system in place, you can see the steps you followed last time and replicate them, saving you the mental energy of going through the process each time.

In all likelihood, you probably already have a set of systems you use every day. You just don’t see them as official systems. Once you start to see processes as a system, you’ll find more and more tasks that could be moved onto a system. Once that happens, you are well on your way to saving time and energy.

 

A Closer Look

Before you start thinking about developing a system, it’s helpful to look more closely at the elements that comprise a system. 

  • Processes: Developing standard procedures is a large part of creating an effective system. Identifying and documenting the process involved for each system is the lynchpin of the process. For example, consider the case of sending a mass email to customers. Having a standard procedure in place frees you from thinking about the best way to send the messages each time one goes out. Having your processes documented means that someone else can step in and send the emails. Having someone create the content, check the mailing list, proofread the text, and test the email could save you several hours of work.
  • Tools: As you develop systems, you may find the specific tools are a part of the plan. The right tools for your system will vary based on the industry you are in and the types of tasks you are creating the system to accommodate. Tools can range from templates that make it easier to draft routine messages to equipment or software that makes a job more manageable. Part of developing a system is assessing tools and considering the associated costs and benefits of a tool. As you think about the cost of tools, calculate how much time a tool could save you and assign in a dollar value.
  • People: Identifying the people or person who will perform different tasks is an essential part of creating a system. In some cases, you are the person performing the task. In other cases, your system may include adding to your team to outsource jobs. Once you have systems in place, you may find that a Virtual Assistant or another team member can manage the task. Having a system in place makes it easier to find the right person for your team because you can look for team members with the skill sets needed to manage the system effectively.
  • Strategies: A strategy is a plan of action or a policy designed to achieve a goal. When you are working on creating a system of your business, you are doing just that–creating a plan of action with the goal of growing your business by automating certain functions.

 

How to Get Started

Developing systems takes time and patience, but the payoff is significant. A system that works for you and your team is the key to success. Aim to develop a sound system that becomes great over time. As you begin, set aside time to consider which tasks are ripe for systematization. To do this:

  • Track the work you do in a typical week. Write down everything you do to get a close look at how you spend your days. You may be surprised by the tasks that eat up the most time.
  • Identify tasks you frequently do throughout the week by putting a star next to them.
  • Of those tasks, pay special attention to the jobs that tend to be hands-on or time-consuming. 
  • Consider if you can stop doing any of these tasks and eliminate those that don’t add value.
  • From the remaining tasks, consider which ones could benefit from the creation of a system. Look for items that are routine, multi-step, repeatable, frequent, and predictable.

 

Find the Right System

There are a lot of ways to create a system. The easiest way is to work with an Online Business Manager or coach specializing in helping business owners create systems. Hire My Mom is a great place to find an experienced person to help. 

When you post your job, you’ll quickly have access to a wide array of qualified candidates who will be dedicated to helping your business succeed and grow. The site attracts job seekers from across the country with specialized skill sets and a desire to work hard for you.

If you need help sourcing a candidate, HireMyMom’s Concierge service can streamline the process for you. The service was created for busy entrepreneurs and small business owners, like you, who need to hire help but don’t have the time or desire to go through the time-consuming process. With our full-service Concierge service, our HR Specialists will do it all for you from start to finish and present you with the top candidate(s). Once you select the candidate that’s right for you, the two of you can start creating systems to make your business more efficient.

If you aren’t ready to bring in a person to help, several free online resources can help you build a system for your business. Research the options and consider which might work for you. Popular options include the  Productive and Free website and the YouTube series How to Build Systems for Your Business with Greg Hickman

Or, head to your local bookstore and library, where you can find several books about creating business systems. Good options include Work the System by Sam Carpenter or The E Myth Revisited by Michael E. Gerber. If you don’t have time to read a book, search audible for the right option.

 

You Can Do It!

While the prospect of creating a system may seem daunting, you can do it. Start small and focus on the core tasks that can move the needle to free up your day. Soon, you’ll be enjoying the fruits of your labor and the success that comes with a growing business.

 

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Is an Online Business Manager the Missing Asset for Your Small Business?

As your business grows, you may find yourself stretched in many directions. At first, a virtual assistant takes the steam off by lifting administrative tasks off your plate. Now your team has grown, your customers are increasing, and you have ideas for the future. But, there’s only one of you, and all your time goes to managing the day-to-day operations of your growing venture.

Enter the Online Business Manager (OBM). Of the many roles that can help your business grow, an Online Business Manager may be the most consequential. Finding the right OBM frees you from worrying about the day-to-day and lets you move fully into the mode of the visionary executive. Adding this role to your staff frees you to focus on pursuing your vision. It can also create more time for your family, free up energy that’s currently going toward running the business, and give you the mental space you need to grow your business in new ways. 

 

What is an Online Business Manager?

An Online Business Manager takes over the daily operations of a business. In this case, the word online refers to the location of the business manager, not the nature of the company.

Many businesses use an Online Business Manager, including those that operate online and those with more traditional operations. Online Business Managers have a skill set that can be used to help run any type of business. 

 

What Do Online Business Managers Do?

An Online Business Manager essentially serves as a Chief Operating Officer for your business, so you can focus on being the Chief Executive Officer. At the most basic level, Online Business Managers lead a team. They understand your objectives for the business and are focused on leading all elements of the team to understand that vision and bring it to life. They accomplish many management-related tasks, including:

  • Project management ensures that all the trains run on time and the team stays focused on meeting deadlines for new and ongoing projects. Project management is critical as you introduce new products and new processes. 
  • Operations management includes keeping an eye on ongoing operations, troubleshooting issues, and establishing processes for better workflow.
  • Metrics management including creating ways to give you a numbers-based look at your business and developing ways to use metrics to measure business outcomes and progress toward goals.
  • People management including answering questions from team members and helping to ensure career growth and job satisfaction for employees.
  • Client management Online Business Managers may work directly with select clients as account managers in some industries.

How are Online Business Managers Different from Virtual Assistants?

When contemplating the addition of an Online Business Manager, it can be challenging to differentiate between the OBM role and a Virtual Assistant or VA. Many VAs take on some of the tasks that an Online Business Manager might do, and some Online Business Managers start as VAs.

However, the roles are fundamentally different. VAs complete tasks based on directions. For example, you tell your VA that you need to take a trip to Oregon to see a potential customer for a meeting. Your VA organizes your travel and sends out meeting invitations, saving you an enormous amount of time and potential hassle.

By contrast, your Online Business Manager is a strategic partner. She sees the tasks that she must tackle to achieve your goals and dives in to lead a team to do it. For example, you tell your Online Business Manager that you’d like to grow your business in Oregon. Knowing that goal, she (or someone on her team) researches potential customers and presents opportunities to you.

Once you select the potential customers, she will help you prepare for the meeting. After the customer is landed, she will develop processes to help ensure the quality delivery of products and services. As she does that, you are free to move on and consider additional business strategies, find new customers, and explore new business lines.

 

Do You Need an Online Business Manager?

An Online Business Manager makes sense for many businesses, but not all. The role is usually a need that a company grows into instead of one that’s added right away.

While the timing for adding this role can vary, the following indicators tell you it may be time for you to leap.

  • Time Constraints

Many entrepreneurs launch a business to have more personal time and find a better work-life balance. But, the business grows quickly and takes up any free time. This scenario can lead to frustration. An Online Business Manager can help restore the joy you once got from your business.

Also, serial entrepreneurs running several businesses often need Online Business Managers sooner rather than later. An Online Business Manager can take your existing business and run it while you nurture new ideas. The same goes if you have multiple revenue lines and need someone to manage one or more of them so you can focus on other work.

  • Capacity Limits Impede Growth

If you find yourself turning away work because you are too busy servicing existing work to add more, an Online Business Manager can solve that problem for you. The increased revenue an Online Business Manager makes possible can easily dwarf the increased cost of bringing her aboard. 

  • Reduced Personal Growth

If your business has matured, but you are still doing many of the same tasks you did when your business started, it’s time to bring in an Online Business Manager. As the CEO of your own company, it can be challenging to look after your own growth. But, it’s a hugely important consideration. If you stop growing because you are always doing the same tasks, you may lose interest in the business. An Online Business Manager can help free you from running the business and let you return to the areas where you have the most passion.

  • People Management

Many entrepreneurs are surprised to realize that managing a team brings frustration instead of joy. Even the best people will come to you with questions and concerns, and it can take time and energy to respond thoughtfully. Not responding thoroughly or thoughtfully can hurt team morale and reduce effectiveness, which can harm your business. An Online Business Manager can solve that problem for you by managing your team, answering questions, and helping promote career growth among your team members.   

  • Revenue Plateau

All business ventures will hit a revenue plateau at some point. These plateaus are incredibly frustrating when you don’t have the time to push past them or incubate an idea that could increase revenue. Bringing in an Online Business Manager to run the business can let you return to operating at a more strategic level by pushing barriers aside.

 

What is Typical Pay for an OBM?

People new to considering OBMs or COOs are always curious what the going rate is and with good reason. Wages will vary dependent on industry, experience, expected tasks and more but a reasonable range to start with is $25 to $45. 

 

Signs That Your Business is Not Yet Ready for an Online Business Manager

Just as there are sure signs that you need an Online Business Manager, there are also indicators that you aren’t there yet. Most importantly, if your cash flow doesn’t support the role, it’s best to hold off until you can make the financial commitment. An Online Business Manager can help you move the needle from your current financial place to the next. But, you need a certain amount of financial stability before you can do that. 

The second meaningful sign that you aren’t ready to add an Online Business Manager is that you aren’t prepared to surrender control of some element of your business. If you know (or suspect) that you will micromanage an Online Business Manager, potentially creating more work for yourself in the process, don’t hire one. 

Instead, work on giving up some level of control by working with a seasoned VA and grow to the place where you can give some level of control over to your Online Business Manager. The art of delegating is genuinely an art, and it takes some practice to do it effectively.

 

How to Find Your Online Business Manager

If you’ve read this and decided that it’s time to bring an Online Business Manager on board, visit HireMyMom and consider HireMyMom’s Concierge serviceWe created the Concierge Service for busy entrepreneurs and small business owners, like you, who need to hire help but don’t have the time or desire to go through the time-consuming process. If you are ready for an Online Business Manager, this is the right route for you. With our full-service Concierge Service, our HR Specialists will do it all for you from start to finish and present you with the top candidate(s) sourced from a wide array of qualified applicants who will be dedicated to helping your business succeed and grow. 

 

 

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Land the Perfect Job! How to Ask Questions Like a Pro and Close the Deal

You’ve found a job that you think you could love, applied for it, and an interview is on the calendar–congratulations! As you prepare for your interview, don’t neglect two crucial and often overlooked steps–creating the questions you want to ask and developing a plan to follow up after the interview. 

While these steps may seem unnecessary at first glance, asking questions about the job and the company are critical pieces of the interview process. And, having a solid follow-up plan helps show employers that you are a serious candidate. Here are my tips to help you ask the right questions and follow up in the smartest ways.

 

Always ask questions

An interview is an essential mutual assessment of an applicant and the job. Asking the right questions can help you make the most of the opportunity and decide if you want to move further along in the interview cycle. When you ask questions, you show that you are interested in the job and clarify details about the position and the core responsibilities. The answers can give you a better sense of whether or not this is the right job for you. 

For example, imagine you are looking for a job that lets you use and develop graphic design skills, and you are interviewing for a graphic design role. In the interview, you ask about a typical day and learn that most of the work does not include the type of design that interests you. Armed with that information, you can decide if you want to continue pursuing the role or look elsewhere. Self-selecting out early in the process can save time and hassle for both parties.

What’s more, asking smart, probing questions offers an opportunity for you to show off core skills. As you ask questions, you have a chance to showcase your preparation, your personality, and your ability to engage.

 

What to ask about the job

Generally, your questions will fall along two distinct lines:

  • Questions about the job.
  • Questions about the company.

During the interview, it’s tough to think of the right questions. Make the process easier on yourself by planning ahead and creating queries to keep in your notes and ask throughout the interview.

As you create your list, aim to ask open-ended questions that allow the interviewer a chance to respond fully. Be prepared to ask additional questions based on the answers you hear. Here are some sample questions to help you get started:

  • How does a typical day unfold? Ask about the percentage of the day typically spent on a particular task. Inquire about the company’s deadline philosophy. Does a deadline at the end of the day mean 5 p.m., midnight, or before people log in the following day? 
  • What are the communication preferences of the office? This line of questioning is essential, particularly when you are working remotely. Ask what tools they use for communication or if team huddles happen frequently. Ask if any project management platforms, like Trello, are part of the job.
  • What’s your experience working with contract employees and virtual teams? If you are applying to work remotely, you’ll want to know more about how this company operates. If the employer says this is new ground for them or just started the practice last year due to COVID-19, ask how things are going. Inquire about the challenges they’ve faced and how they overcame them. Ask about the benefits that surprised them when they switched to virtual teams.
  • What should I plan to accomplish in the first 30 days on the job? You want to get off to a good start, and having a roadmap of expectations will help you get a sense of the learning curve involved with the job.
  • Why is this role important to the business? This question will help give you a sense of how this role interacts with others at the company and why it’s crucial. There’s no right or wrong answer, but knowing if the position is more behind-the-scenes or front-and-center is an important distinction.
  • How does the growth trajectory look for this role? It’s fair to ask if the position has the potential to grow into something new and different over time. Again, there’s no right or wrong answer to the question–some people and employers want the consistency of an employee with deep expertise doing a particular job, and others are looking to fill an entry-level job for quick promotion. The key is knowing which applies and what you prefer.
  • Is this a new role or an established role that’s open due to a vacancy? This question can help you learn more about the role and the company. An opening due to a vacancy often means a more established job with well-defined tasks and expectations. A new role can mean an opportunity to put your stamp on a job.  

 

What to ask about the company 

Asking questions about the company offers essential insights and highlights vital skills that you can showcase. You get a better sense of the business, how it operates, and the office culture. 

In addition, it’s another way to show interest in the position. Asking questions about the company indicates that you are curious and interested. Most of the jobs available on HireMyMom are with small businesses that don’t share business background information online. So, the traditional Google search for business information is not likely to turn up much beyond customer-facing information. 

But, with the right questions, you can learn a lot about the business and what makes the company tick. Good questions include: 

  • How did this business come to be? Asking about the idea and circumstances that led to business formation can yield a trove of information. Don’t be shy here–most business owners enjoy discussing the journey that led them to their current position. 
  • How has the business changed over time? This line of questioning can tell you how long the business has been operating and give clues about the future.
  • What are the factors that make this business successful? Asking about the secret sauce can give you important clues about office culture and help you understand the hard and soft skills valued in the office.
  • What’s the office culture like? Asking how people describe the work environment can help you decide if it’s the environment you are seeking. For example, do people chat around a virtual water cooler, celebrate birthdays and share kid stories or is it a strictly business environment? Knowing what to expect in advance can help you assess if the office is the right fit for you or if you might find the environment uncomfortable or unappealing.

 

Plan for a strong close

With your questions in hand, it’s time to think about the close of the interview. A strong finish can distinguish you from the crowd. Set yourself up for success with these steps:

  • Thank the interviewer for her time and explain why you enjoyed talking with her. For example, you could say: Thank you for meeting with me today. I enjoyed learning about your business and this role. Then, mention something specific from the conversation that you found interesting.
  • Express your level of interest. If you are interested in the job, say so. Explain that knowing more about the job and the company has increased your level of interest in the role and that you’d love to join the team. If you are not interested in moving forward and are ready to say so, do so delicately. Something like: Thank you for meeting with me today. It sounds like the job opening you have is an excellent opportunity for the right person. But, based on our discussions and your need for skill X and hours Y, I don’t think I’m the right fit at this time.
  • Summarize why you are a great candidate. If you are interested in the job, briefly highlight the reasons you are a good fit for the role. Mention the specific skills you possess and how they could fill specific needs discussed during the interview.
  • Ask about the next steps and timing. Establishing a timeline can help make your wait for news easier. 
  • Send a follow-up email. Whether you are interested in the job or not, send the interviewer a follow-up email within 48 hours of the interview. In your message, thank the interviewer for her time and information, briefly recap your conversation and highlight your qualifications. End with a short pitch explaining why you are the best candidate for the job. Keep the message short, friendly, and focused. If you aren’t interested in the job, eliminate the pitch for hiring you. But, still, send the note as this person could become a valuable contact in the future.

Job hunting can feel like a roller coaster, and the interview is a pivotal step along the process. But, with a bit of preparation and some know-how, you’ll be well on your way to success. You’ve got this! If you’d like to connect with other job seekers for support and camaraderie, head over to our FB Community for a great group of new friends! 

 

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8 Mistakes to Avoid When You Work from Home

Working from home can be a fun and rewarding experience. There are many benefits especially for moms because of the flexibility and accessibility that comes from having a remote job.

There are however some common mistakes that can impact the quality and productivity of work if you’re not careful.

Here are 8 Mistakes To Avoid When You Work from Home.

 

MISTAKE #1: ALLOWING YOURSELF TO BE DISTRACTED

It can be easy to become distracted when working from home. From phone calls to unexpected guests dropping in – to your kids coming home from school with “big news” about their day  …

There are many opportunities to get pulled off task and this is why self-discipline is critical to the success of your remote career and lifestyle.

It’s important to set clear boundaries ahead of time and communicate them to your friends and family members (your children are another story, they may need some gentle reminders). 

 

MISTAKE #2: PROCRASTINATING YOUR WORK

When you work from home, it can be easy to procrastinate doing your work and placing personal tasks as a priority instead. “Oh I’ll just get some chores done first, and then I’ll work on that spreadsheet.” Sound familiar?

It’s important to treat every assigned task as a priority. If you have project management software, this is a great time to use it.

Set clear objectives and deadlines, block off time in your calendar to complete tasks at hand and keep track of your time (very important especially when it comes to invoicing). Batch your work so that you can focus on one task at a time and up your productivity. 

If you don’t have the software, a spreadsheet in Google or Excel is a great alternative.

You can color-code priorities by order of importance, set the framework for each project, assign time entries to each task, and more.

 

MISTAKE #3: LACK OF DESIGNATED WORKSPACE

Working from home is great but it does require commitment. 

Making sure you have the right technology in place is one thing but having a designated workspace is another (and no, your bed and couch do not count as a proper workspace).

It’s important to make your designated at-home work environment a priority so that you can stay organized, focused without disruption, and fulfill your tasks without compromising the quality of your work.

 

MISTAKE #4: NO BACKUP PLAN FOR OUTAGES

It doesn’t happen often but, from time to time the power could go out or the wifi might be disrupted.

When you find yourself without power and/or internet it’s important to have a Plan B in place so you can pick up and go with minimal interference to your workday.

Backup ideas include – your local coffee shop, public library, a friend or relatives place, or your local business center.

 

MISTAKE #5: DISORGANIZATION

When you work from home it’s important to stay organized. Not only does disorganization wreck havoc on your workday (especially if you can’t find something you need right away) but it also takes up your precious time. 

Time management is critical to the success of a remote worker’s career and goes hand in hand with staying organized so you can stay focused. 

 

MISTAKE #6: LACK OF ROUTINE

It’s important early on to establish a routine for your workday. 

Make sure you find enough time in your routine to:

 

  • Take appropriate breaks,
  • Start and stop work within a decent time frame.

 

A routine also sets the framework for your remote employee-employer relationship. This will help set boundaries for contacting you outside of your work hours. 


MISTAKE #7: ISOLATION 

Another mistake a lot of remote workers make is isolation. 

It’s important to keep balance in your life. We all need time with friends and family, time for ourselves, and time to maintain our homes. 

Stay connected with your colleagues, friends, and family. Join networking groups like our FB Community and if you’re a parent – mom’s groups can be a tremendous support system.

(We have a great article that discusses some ways online community support groups can help you build a successful work from home business here).

 

MISTAKE #8: LIMITING FORMS OF COMMUNICATION

They say “connection is currency” however with remote work, it’s easy to become distant and less connected with others.

Often remote workers start to lean towards one method of communication only (for example email) but in order to succeed, you need to offer more than one way to connect.

It’s good to get on the phone once in a while, take advantage of video conferencing (as offered through Microsoft Teams, Skype, Zoom and Google G Suite) and use team communication software such as Slack in order to stay organized, focused, and communicate more effectively. 

So there you have it, the 8 mistakes remote workers make that you can avoid. We also have some great tips on helping you grow your remote business, check out those tips here

 

At HireMyMom we carefully screen employers taking the necessary steps to offer only the highest level of work from home positions to you. Ready to get started? Visit our enrollment page here.

 

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Top Tips to Make Your Job Stand Out in a Crowded Market

As the job market heats up, you may be looking for new team members but finding it difficult to attract applicants. In this market, it’s essential that your job posting stands out for all the right reasons. Job seekers have more choices now than they have over the last few years, and with school and child care options still in flux in many places, job seekers are taking their time to find the right mix of pay, flexibility, opportunity, and work activities. 

But, that doesn’t mean you can’t find a great person to fill your open role. It simply means that you’ll want to make sure that your job posting stands out from the crowd and attracts quality applicants. With the right strategy and a few tricks of the trade, you can craft a job post that attracts applicants and results in a solid hire for your team. The key is knowing what’s most important to you, preparing a suitable job description and posting, and avoiding red flags that might make job seekers pass on your opportunity.

 

Know What You Need, Specifically

Once it’s clear that you need to hire someone, think carefully about what you need from the contractor or employee. 

Start by considering the desired skill set. Consider what you want this person to do and the skills needed to do it. Focusing on skills vs. experience is an important distinction because you may not find an experienced applicant in a hot job market. However, you may find people with transferable skills who can quickly come up to speed.

Then, think about how willing you are to spend time training. If you are willing to teach the job to a person with the right skillset and advertise that willingness, you will likely increase your applicant pool. 

Finally, as you consider skills, ask yourself if all the desired skills are essential or if you could work with someone who possesses 80% of the needed skills and teach the rest. You may find a gem in the rough, and with a bit of investment, could have a solid, long-term employee.

 

Flexibility Factors

Next, consider the hours you need and the working conditions. Candidates are often looking for flexible hours. But, the idea of flexible hours can mean a lot of different things. For example, it could mean part-time hours or a shared job. For some applicants, it’s the ability to work different hours on different days. And, in some cases, flexible hours can mean having a deadline and working toward it without set hours. Think about what you need and be clear in your posting about your flexibility. The more flexibility you have, the greater the number of candidates you will likely attract.

If you don’t think there’s much flexibility in your role, run your thinking by some others and see if you can’t find some wiggle room that may make the job more attractive to candidates. This is especially true if you are replacing an employee who worked a particular schedule. For example, you may have had someone who worked from noon to five every weekday. You may naturally think you want the replacement employee to work from noon to five. However, many mothers with school-age children won’t apply for that as the after-school hours tend to be very busy. But, maybe you could shift the hours from 10 to 3 each weekday. That’s a much more attractive schedule to busy mothers who could be an excellent fit for the role. Also, by being open to different hour configurations, you are expanding the pool of likely candidates to different time zones, increasing the number of applicants for your post.

 

Determine What You Can Pay

Pay is tricky, but generally, higher pay attracts stronger candidates. Be realistic about the skills you are looking for and what the market is paying for those skills. You can talk with the pros at HireMyMom to help you find the proper pay range for your job. Focus on the value the employee brings to your company and how having that person on board might increase your revenue or productivity.

When thinking about pay, it’s easy to focus on dollars and cents. While money is a huge part of the pay equation, it’s not everything. Employees consider flexibility, hours, personal time, stress levels, and working conditions when thinking about pay satisfaction.

As an employer, your role is to create a competitive pay package that balances your need for profitability with the desire to attract and retain your staff. When you are looking for team members, it’s essential to convey the total package you offer to attract applicants.

 

Consider a Signing Bonus

Another way to stand out from the crowd is to consider offering a signing bonus. Offering this one-time payment can help make your job stand out from the rest and encourage people to apply and give it a try. 

Even a modest signing bonus of $150 can move lookers to applicants because it shows that you are serious about moving quickly to fill the job and demonstrates a commitment to your team. You could even stipulate that the bonus will be paid out 30 (or 60) days after the hire to ensure it’s a good fit for both parties. 

 

Create a Compelling Job Posting

With questions about skills, flexibility, and pay settled, it’s time to write the actual job post. The key is to find the right level of detail–not too much, not too little. Aim to describe the job thoroughly, but not with so many details that job seekers are discouraged from applying. Focus on the big picture work; don’t include every task this job could include at some point in the future. 

Likewise, don’t go so light on details that job seekers aren’t sure what the job entails or what your business does. A good check is to show the post to a trusted friend who doesn’t know much about your business and ask her to explain to you what the job entails. This will give you a good sense of how job seekers may read your post.

As you draft your post, put your best foot forward and make a compelling argument that your opportunity is worth pursuing. Think of the post as a resume for the role and your business. When you finish the post, review it as you would a resume. Make sure it:

  • Highlights the results you want the new team member to produce and the critical skills needed to achieve desired results.
  • Describes the best features of the job and the company. 
  • Explains why the role is essential to the company.
  • Avoids a long list of every task that may be required at some point but aren’t central to the job.

Reviewing your job post like you would a resume can help you gauge if the tone is right. For example, if you read a resume that says, “I’m an all-star and only want to work with all-stars,” you’d likely put that resume in the trash bin. Yet, many job postings include that type of phrasing, and it turns off many job seekers. Instead, try something like: We strive to create a culture of success and support for our business and our team members. We think work should be fun and rewarding. 

 

Make Your Application Process Easy

The proper application strategy can increase your chances of attracting applicants. There are few key components to the application strategy:

  • Make sure your application directions are straightforward and easy to follow. 
  • Make it easy to apply. One way to do this is to simply request a resume and cover letter via email and skip the online application or additional forms at least for now. Quality job seekers have options and can be turned off by long job applications that require them to enter everything on their resume manually.  Once you’ve received some quality resumes, consider then having them complete additional forms. Once they know they’ve made the shortlist, they will be much more willing to spend the additional time completing additional steps. 
  • Skip the addition of attention-to-detail tests that are often time-consuming and stressful. For example, don’t ask job seekers to find the 40th word on a particular page of your website and respond with certain fonts and colors. Save those types of tests for later in the process when you have quality applicants and are choosing between them. The same goes for video responses. Many times applicants won’t take the time to apply if there are many steps or a lengthy process. However, if you narrow down your applicants to 5 or 10 then you can ask for those videos or other special requests once they know they’ve made it to the shortlist. 

 

Avoid Red Flags 

As you review resumes, you likely look for certain red flags-things that serve as automatic disqualifiers. Job seekers see red flags in job posts, too. Here are some red flags to avoid:

  • Listing too many skills in the requirements section. Including a laundry list of desired skills that includes everything the person may need to do to the job can be discouraging. Instead, focus on three to five essential skills that are critical for the job. During the interview process, you can probe for additional skills. Another strategy is to include a required and desired skill section in your job posting. Point out the areas where you are willing to train the right person.
  • Requiring strict scheduling. This is a tough needle to thread, because in some cases, schedules matter greatly, and it’s best to be honest. But, if you can find flexibility, look for it and note in your posting that you are open to discussing a mutually agreeable schedule.
  • Offering pay that’s low relative to the skills needed. Pay is tough. But, if you aren’t getting any nibbles on your post, you may need to up your pay range. Pay rate is especially important for jobs that require specific skills, if you are looking for experienced applicants or if you have particular hours requirements that may require people to pay for child care or incur other expenses that must be weighed against the pay rate.
  • Describing the opportunity or your business in absolute terms can turn off a job seeker. For example, saying that “everyone at the company is a rockstar” or that “we never make mistakes” may cause a conscientious applicant to pause and consider how difficult it could be to achieve rock star status on a learning curve or to think about the stress she might feel striving for complete perfection as a new team member. It’s more attractive to say that the company offers a supportive environment that values excellence. 
  • Letting typos or other errors stay in your post. While typos happen to everyone, seeing one in a job post is a red flag that perhaps you aren’t that serious about the job or the work. This rule is especially important if you are advertising that attention to detail is a key skill needed for the job. Be sure to have a trusted co-worker or friend review your post. Then, review it again. 

 

Keep Trying!

Great employees are out there and they are looking for work. Try not to be discouraged as you seek new team members. Like all relationships, it can take some time to find the right fit. But, investing the time to find a new team member will pay off in the long term.

 

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Success Story: Amy Stroo

Tell us about you and your experience finding work on HireMyMom.

My experience with HireMyMom was the best online job search I have ever experienced. I was able to find several positions that fit what I was looking for. The search and application process was incredibly easy and quick. The communication with employers was seamless. I was able to land several interviews and a position I was hoping for in less than 3 weeks.

What are your top tips for landing a job or jobs on HireMyMom.com?

Have an updated resume ready to go. Apply to as many jobs as you can that fit your desired criteria. If you aren’t sure if the position is what you want, but you find the company and the mission appealing, still apply – the company may have another position available that is a good fit!

What piece of advice do you wish someone had given you at the start of your work from home journey?

I have been working from home for several years, so I feel well versed in working successfully from home. I highly suggest using a productivity program or application in order to stay on track with projects and tasks.

What do you see as your greatest success in life?

The ability to work in a purposeful and fulfilling career while caring for my family and my home.

What is something about you that many people don’t know?

I am extremely outgoing and a team player. I can get along with anyone. However, deep down, I am a total introvert who works well independently. Working from home fits my personality perfectly.

Want to be featured as one of our Success Stories?  Click here for the form!

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