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Called Customer Support & Reporting Manager
Overview
Position Overview:
We are an online education business looking for a dedicated and detail-oriented Customer Support & Reporting Manager to join our team. The role involves managing customer inquiries, resolving issues, and preparing reports, with an emphasis on providing exceptional service and accuracy. This is a long-term opportunity for someone passionate about customer service who enjoys problem-solving and is eager to grow with our expanding company.
Key Responsibilities:
- Assist and monitor tier-two customer emails and phone calls that international team members cannot resolve.
- Prepare and submit data reports to various portals using spreadsheets for basic data entry and tracking.
- Follow Standard Operating Procedures (SOPs) carefully to ensure accuracy in customer service and reporting tasks.
- Create Print & Mail certificates weekly to students who pass exams (10-30 certificates per week) printed from mail merge template.
What We Offer:
- Long-term, stable employment with opportunities for growth as our company expands.
- Flexible working hours within US time zones.
- A collaborative and supportive team environment.
- Career development opportunities in marketing and operations
About
AACEA, or America’s Alcohol Certified Education Association, is an organization that provides alcohol server education and training. Their mission is to promote responsible alcohol sales and service to help alcohol servers, sellers, and managers recognize and eliminate liability.